Costume did not arrive in time for the party, even though I gave more notice than required for next day delivery. I was so disappointed, it ruined the party for me as I had to pull something together...
Read more
Dan.P
Costume Super Centre
7 years ago
Hello Sharsy,
We're really sorry the item did not arrive on time as promised. During Halloween we have a 24 hour turnaround for dispatching orders, and according to our records, your order was placed on the 31st of October, we posted on the 1st of November. Delivery was attempted on the 2nd by our carrier but no-one was at home. We can see they finally delivered on the 5th of November. We do apologize on behalf of our carrier, and realise the items are of no use for you now. We are more than happy to arrange for our courier to collect the items from you and give you a full refund. Can you please call or email us to arrange a suitable time.
Thanks,
Product reviews
Date of purchase: 31/10/2018
0
Share
TC
Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
Efficient, prompt. Nil issues with seller
Product reviews
Date of purchase: 30/10/2018
0
Share
TC
Trusted Customer
Perth
7 years ago
What Trusted Customer said about Costume Super Centre:
Great price and prompt delivery definitely use them again
Product reviews
Date of purchase: 29/10/2018
0
Share
TC
Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
The product is good quality and exactly as advertised. I loved how quick the postage and delivery was too!!!
Thanks heaps
Product reviews
Date of purchase: 29/10/2018
0
Share
Trusted Customer
7 years ago
There’s only 14 days to refund but no response to my email asking for a return address.
Dan.P
Costume Super Centre
7 years ago
Hi there, we're not sure why we never received your email but we do appolgise for any oversight. We have checked our emails and couldn't find you anywhere in our mailbox :( Either way, we have sent you an email with our return address for your own reference. Once you have sent your return, if you could kindly provide the tracking number and we will process your refund ASAP.
Thanks,
Date of purchase: 28/10/2018
0
Share
TC
Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
