LODGED COMPLAINT WITH CUSTOMER SERVICE AND FOBBED OFF
Web Team
Cooksmill
11 months ago
We’re sorry to hear about your recent experience with our customer service team. It has been brought to our attention that our team felt you may not have been fully open to the assistance being offered, and we truly regret any frustration or disappointment this may have caused.
It seems that we were not given the opportunity to resolve the issue before assumptions were made about the outcome, and we would like to sincerely apologise if our intentions were misunderstood. Our team is here to help, and we always aim to resolve matters promptly and fairly.
We would very much appreciate the chance to make things right. If you are willing to get in touch with us at info@cooksmill.co.uk, we’ll do everything we can to assist you further.
Thank you for your time and patience. We hope to hear from you soon.
Product reviews
Web Team
Cooksmill
11 months ago
We’re sorry to hear about your recent experience with our customer service team. It has been brought to our attention that our team felt you may not have been fully open to the assistance being offered, and we truly regret any frustration or disappointment this may have caused.
It seems that we were not given the opportunity to resolve the issue before assumptions were made about the outcome, and we would like to sincerely apologise if our intentions were misunderstood. Our team is here to help, and we always aim to resolve matters promptly and fairly.
We would very much appreciate the chance to make things right. If you are willing to get in touch with us at info@cooksmill.co.uk, we’ll do everything we can to assist you further.
Thank you for your time and patience. We hope to hear from you soon.
Upon discovering this company I had ordered a few containers. Ordering process was good quick and easy. I had called 2 days later to ask about an estimated time of delivery and the lady who I had...
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Web Team
Cooksmill
11 months ago
Thank you for your review and your order.
Product reviews
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Web Team
Cooksmill
11 months ago
Thank you for your review of the microwave safe food containers.
Web Team
Cooksmill
11 months ago
Thank you for your review of the microwave safe food containers.
Having been sent the wrong product for, perhaps, sound motives, it took a while to establish contact with Cooksmill Customer Service.
However, once communication had been established, the matter was ...
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Web Team
Cooksmill
11 months ago
Thank you Michael for your review and your order.
Product reviews
Web Team
Cooksmill
11 months ago
We are sorry you were not happy with the napkins. You ordered 5 packs of 100 napkins, and we sent 4 packs of 150. The colour was the same, just the pack size was different.
Delivery slow..Had a parcel packed and mailed from OHIO USA same day as ordered from Cooksmill. Arribed before Cooksmill package ( which took 4 days between Leeds and Coventry...!!)
Web Team
Cooksmill
12 months ago
Thank you for your review. The 4 days included a weekend. Unfortunately, we don't offer Saturday or Sunday deliveries.
Product reviews
Web Team
Cooksmill
12 months ago
Thank you for your review of the 4.5 litre storage containers.
Date of purchase: 07/05/2025
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NJ
Nicola Jones
Feefo Verified
12 months ago
What Nicola Jones said about Cooksmill:
Excellent
Web Team
Cooksmill
12 months ago
Thank you Nicola for your review and your order.
Product reviews
Web Team
Cooksmill
12 months ago
Thank you for your review of the heavy duty gril scraper.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.