Hello Mr Williams,
Thank you for contacting us. We are very sorry to hear this.It is never our intention to upset our customers and we appreciate you allowing us this opportunity to respond. Customer Service is extremely important to us and we appreciate all customer comments, whether this is positive or negative.
Our dog lovers promotion had exceeded all expectations and on-line stock of the charms was exhausted really quickly. To ensure all of our customers who had placed web orders were not too disappointed and their orders would be satisfied, we have secured an order for additional charms.
Unfortunately, the process involved has regrettably resulted in a slight delay in dispatching our web based orders. Our website was updated to reflect new information for our on-line customers and all customers with existing orders have been notified directly by email.
We are extremely sorry if you did not receive yours.However, we are very happy to see that your order has now been delivered to you via Fedex.
Please be assured of our best intentions at all times.
Kind regards,
