Many thanks for your recent email. We are very sorry to hear that you have had reason to return your Clogau item to ourselves. It is never our intention to upset our customers in any way and we welcome all customer feedback and thank you for taking the time to contact us.
The beauty of our jewellery is that each piece is designed to the finest detail to really capture the essence of the story behind it; as a result the wear ability of certain pieces is different. All of our items pass through a strict quality control process prior to despatch and whilst we would not consider wear and tear to be a manufacturing fault we are always happy to assess an item if you should have any concerns. We are happy to see that we were able to offer you an exchange on this occasion.
You may wish to see the link below to our returns page should your daughter wish to return her item to us to be assessed and rectified: https://www.clogau.co.uk/returns.aspx
Please be assured of our best intentions at all times and please do not hesitate to contact us if we can assist you further in any way.
Kindest regards,
