Firstly, many we thank you for taking the time to review your recent Clogau experience through Feefo. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience with Clogau Gold.
We are very sorry that you have experienced such issues with your Clogau items, however we are pleased to hear that these were exchanged in a timely manner for you. We are incredibly sorry that you did not receive a refund on your postage for returning the faulty items to us, and we would please ask you to call our Customer Service Line on 03456068877, and a member of the team will be more than happy to help you with this. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible.
If we can be of any further assistance, please do not hesitate to contact us via email on sales@clogau.co.uk, or our Customer Service Line on 03456068877.
