Thank you for your feedback. We're sorry to hear that the product did not match the advertisement and that you were disappointed with the item received. However, we're pleased that you found our returns process straightforward and efficient. We appreciate your comments and will pass your feedback on to the relevant team for review.
Product reviews
Helen
Chums
1 day ago
Thank you for your feedback. We're sorry to hear that the Basket Weave Ballerina EE Fit Pump did not meet your expectations. We understand your disappointment that the sizing was not consistent with a European size 39 or a wide fit size 6, and that the poor side stitching made the shoes uncomfortable to wear. It's especially frustrating when the style, shape, and colour are exactly what you're looking for. We appreciate you taking the time to share these details and will ensure your comments are passed on to our product team for review.
They arrived on time. By the time you get to this point of these questions, why can't you accept that generally we like the service. IF I didn't then you would certainly hear about it.
Sushmitha
Chums
9 days ago
We sincerely appreciate your business and your valuable feedback.
Sushmitha
Chums
1 day ago
We truly appreciate your positive feedback, thank you for your custom.
Product reviews
Sushmitha
Chums
9 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sushmitha
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sushmitha
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Sushmitha
Chums
9 days ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Sushmitha
Chums
1 day ago
We truly appreciate your positive feedback, thank you for your custom.
Sushmitha
Chums
9 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Sushmitha
Chums
1 day ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Sushmitha
Chums
9 days ago
We truly appreciate your positive feedback, thank you for your custom.
Sushmitha
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 03/06/2026
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Trusted Customer
Feefo Verified
2 days ago
NO issues at all with the ON-LINE Ordering Process
Sushmitha
Chums
1 day ago
Thank you for shopping with Chums, we really appreciate your positive feedback.
Date of purchase: 22/06/2026
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MW
Mr Michael Williams
Feefo Verified
GBR
2 days ago
What Mr Michael Williams said about Chums:
FAST ON TIME PROMISED
Sushmitha
Chums
2 days ago
We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.
Product reviews
Sushmitha
Chums
2 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.