I WAS GIVEN SHOES OF THE WRONG SIZE TO THE ONES I HAD ORDERED. I GAVE THEM TO SOMEONE ELSE IN THE CARE HOME WHERE MY HUSBAND IS. IT WAS TOO MUCH HASSLE TO SEND BACK THE SIZE 8 I RECEIVED WHEN I...
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Helen
Chums
1 day ago
Thank you for your review. We would like to offer our sincere apologies for the error with your order. We're very sorry that you received a size 8 when you had ordered a size 10, and we completely understand your frustration and disappointment.
Had we been made aware of the issue, we could have arranged a free-of-charge collection on this occasion and helped resolve the matter for you as quickly as possible. We regret that this option was not taken and that you felt unable to use the item yourself.
This is not the standard of service we aim to provide, and your feedback will be shared with the relevant team to help prevent similar issues in the future. We truly apologise for the inconvenience caused and appreciate you taking the time to let us know about your experience.
Product reviews
Helen
Chums
1 day ago
Thank you for your review. We would like to offer our sincere apologies for the error with your order. We're very sorry that you received a size 8 when you had ordered a size 10, and we completely understand your frustration and disappointment.
Had we been made aware of the issue, we could have arranged a free-of-charge collection on this occasion and helped resolve the matter for you as quickly as possible. We regret that this option was not taken and that you felt unable to use the item yourself.
This is not the standard of service we aim to provide, and your feedback will be shared with the relevant team to help prevent similar issues in the future. We truly apologise for the inconvenience caused and appreciate you taking the time to let us know about your experience.
Very good. Ordering and payment is quick and easy. Delivery prompt.
Helen
Chums
1 day ago
Thank you for your review. We're delighted to hear that you found our ordering and payment process quick and easy, and that your delivery arrived promptly.
We appreciate you taking the time to share your feedback and are pleased that these aspects of your shopping experience met your expectations. Thank you for choosing to shop with us, and we hope to serve you again soon.
Thank you for your feedback. We're sorry to hear that the product was unsuitable and therefore you were unable to provide a review of the item itself.
We appreciate you taking the time to share your experience and understand how disappointing it can be when a product does not meet your needs or expectations. Your comments are important to us and help us identify areas where we can improve both our products and the information provided to customers. Thank you for taking the time to leave a review.
Product reviews
Helen
Chums
1 day ago
Thank you for your review. We're sorry to hear that the Skechers Extra Wide Fit Slip In Garner Newick shoes were too small and had to be returned. We understand how disappointing it is when an item doesn't fit as expected, particularly when purchasing footwear.
We appreciate you taking the time to share your feedback, and your comments regarding the sizing will be passed on to the relevant team for review. We hope we can provide a more suitable fit for you in the future.
Date of purchase: 18/06/2026
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Trusted Customer
Feefo Verified
1 day ago
Very good
Divyashree
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Divyashree
Chums
1 day ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Date of purchase: 18/06/2026
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Trusted Customer
Feefo Verified
1 day ago
Quick Delivery
Divyashree
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Very Good service as usual, with prompt delivery, couldn't be better
Divyashree
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 13/06/2026
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MS
Mrs Ann Stubbs
Feefo Verified
2 days ago
What Mrs Ann Stubbs said about Chums:
Very quick
Divyashree
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Helen
Chums
1 day ago
Thank you for your review. We're sorry to hear that the waterproof pants did not meet your expectations. We understand your disappointment with the shape and that you found the edges scratchy and uncomfortable to wear. Your feedback is valuable to us, and we'll share your comments with our product team for review. Thank you for taking the time to let us know about your experience.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.