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Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,216 reviews

Trusted Customer

Feefo Verified

18 days ago

Great choice

Great

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 30/03/2026

Mr Robert Hughes

Feefo Verified

GBR

18 days ago

What Mr Robert Hughes said about Chums:

Purchased the incorrect size but having spoken to Chums they reassured me that an exchange would be straightforward and it was. A replacement was winging its way to me at no extra cost.

Divyashree

Chums

10 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 29/03/2026

Mrs Ann Smith

Feefo Verified

GBR

18 days ago

What Mrs Ann Smith said about Chums:

Jacket

Great service. Received within a few days of ordering. With free postage on ordering & returns

Divyashree

Chums

10 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 29/03/2026

Mr Colin Rivers

Feefo Verified

GBR

18 days ago

What Mr Colin Rivers said about Chums:

Good quality of goods

Very good

Sohith

Chums

10 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 25/03/2026

Trusted Customer

Feefo Verified

18 days ago

Quality goods

Quick and reliable, quality good with high waist. Great

Divyashree

Chums

10 days ago

We truly appreciate your positive feedback, thank you for your custom.

Date of purchase: 29/03/2026

Trusted Customer

Feefo Verified

18 days ago

Good quality zip cardigan

Always excellent service

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 25/03/2026

Trusted Customer

Feefo Verified

18 days ago

said it above

Karen

Chums

18 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Karen

Chums

18 days ago

Thanks for your feedback. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. I can see a different style and colour shoe was ordered as a replacement instead of the original pair. However, if this too is not suitable please take advantage of our prepaid returns label, we will be able to exchange or refund these for you. If you need any further help please get in touch.

Date of purchase: 30/03/2026

Trusted Customer

Feefo Verified

18 days ago

It was very easy & delivery was good too

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 30/03/2026

Trusted Customer

Feefo Verified

18 days ago

Unwearable and no response to return request

Poor. No reply received.

Karen

Chums

18 days ago

Thanks for your feedback. I'm very sorry to hear of the issue with your last order. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here and we look forward to hearing from you.

Product reviews

Date of purchase: 25/03/2026

Trusted Customer

Feefo Verified

18 days ago

It came quite quickly!

Divyashree

Chums

10 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Date of purchase: 29/03/2026

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Chums Reviews

Pegasus Fleece Lined Action TrouserMore reviews of this product (1,672)View product websiteGreat selection of pockets, nice warm durable feeling material. The side guide is spot on but some may find the relaxed fit a little baggy.

Pegasus Cotton Chino TrouserMore reviews of this product (908)View product websiteGreat quality and style just what I was looking for.

Quilted JacketMore reviews of this product (163)View product websiteLovely jacket but sadly had to return as it was to big

Pegasus Polo Sweatshirt With Chest PocketMore reviews of this product (211)View product websiteI was replacing my old ones they are better than my old ones would recommend them as I purchased 4 off them in different colours all so a better design

Pegasus Luxury Yarn Zip CardiganMore reviews of this product (7)View product websiteComfortable cardigan and lovely shade of green

Canvas Touch Fasten Standard Fit ShoesMore reviews of this product (263)View product websiteI sent back a pair that was wrong colour and size. made it clear about both when returned to be sent another pair the wrong size I then asked for a refund

Pegasus Touch Fasten Extra Wide Fit Walking ShoeMore reviews of this product (17)View product websiteMaybe a little bit more wider

Cotton Front Fastening Magic BraMore reviews of this product (1,274)View product websiteThe bra fits well enough but the serrated elastic irritates the skin under my breasts. I emailed Chums to ask if I could return the two unworn bras, but did not receive a reply.

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