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Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,202 reviews

Trusted Customer

Feefo Verified

15 days ago

Excellent service. Have bought a few items and they have all been delivered quickly and efficiently

Sohith

Chums

10 days ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 27/03/2026

Trusted Customer

Feefo Verified

15 days ago

Quilted vantona bedspread

Very good, quick delivery. Item seems to be good quality

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Date of purchase: 26/03/2026

Trusted Customer

Feefo Verified

15 days ago

Good for walking.

Very good.

Sohith

Chums

10 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 27/03/2026

Trusted Customer

Feefo Verified

15 days ago

Usually happy with items, just one unfortunate insident

Orders always sent quickly

Karen

Chums

14 days ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 21/03/2026

Mr Philip Smith

Feefo Verified

GBR

15 days ago

What Mr Philip Smith said about Chums:

Delivery by return.

Despatch was by return and well packed. Website very easy to use.

Sohith

Chums

10 days ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 01/04/2026

Trusted Customer

Feefo Verified

15 days ago

Excessive delivery charges

See above

Karen

Chums

15 days ago

Thanks for your feedback. I'm sorry to hear your unhappy with the delivery charges. Unfortunately your postcode is classed as the 'Highlands' therefore a higher fee is added. This covers increased operational expenses, including longer transportation distances, lower delivery volumes, and reliance on ferries, which differ from the Courier & Parcel Delivery Prices | Postage Prices UK | Evri applied elsewhere. If you need any further help please get in touch.

Product reviews

Date of purchase: 27/03/2026

Trusted Customer

Feefo Verified

15 days ago

Be careful when ordering make sure it’s right item.

Terrible

Karen

Chums

15 days ago

Thanks for your feedback. Im very sorry to hear you're unhappy with the service you have received. We do advise to allow up to 14 days for a return parcel to be received back and dealt with. However, I can see the return parcel has just been received back on 22/4/26. Please allow 3/5 days for the refund to show in your Klarna account. If you need any further help please get in touch.

Product reviews

Karen

Chums

15 days ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. We do advise to allow up to 14 days for a return parcel to be received back and dealt with. However, I can see the return parcel has just been received back on 22/4/26. Please allow 3/5 days for the refund to show in your Klarna account. If you need any further help please get in touch.

Date of purchase: 01/04/2026

Mr Victor Bethell

Feefo Verified

GBR

15 days ago

What Mr Victor Bethell said about Chums:

Customer friendly site. Quick delivery

Sohith

Chums

10 days ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 28/03/2026

Trusted Customer

Feefo Verified

15 days ago

No title

The service was just as I excepted it to be. Thank you :-)

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 24/03/2026

Trusted Customer

Feefo Verified

15 days ago

Leg length from waist to ankle 4 inches too long

Karen

Chums

15 days ago

Thanks for taking the time to leave a review.

Product reviews

Date of purchase: 01/04/2026

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