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Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,202 reviews

Trusted Customer

Feefo Verified

14 days ago

Very satisfied!

Very good

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 02/04/2026

Trusted Customer

Feefo Verified

14 days ago

Wide fit shoes

Delivered on time

Karen

Chums

14 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 02/04/2026

Trusted Customer

Feefo Verified

14 days ago

Very good

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 28/03/2026

Trusted Customer

Feefo Verified

14 days ago

Mismatched pajamas

Ordered 5xl pajamas but received mismatched ones. The top was fine but the bottoms were 28" (s size). Customer services say it can take up to two weeks before replacement sent, even though sent...

Karen

Chums

14 days ago

Thanks for your feedback. I'm sorry to hear the incorrect size was received for part of this order. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. I will address your comments with our quality assurance and buying teams for investigation. As soon as the parcel is received back the replacement will be processed for you. In the meantime, If you need any further help please get in touch.

Date of purchase: 02/04/2026

Trusted Customer

Feefo Verified

14 days ago

Chums

The delivery was quick

Sohith

Chums

10 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 28/03/2026

Trusted Customer

Feefo Verified

14 days ago

Denim Jeans

Service from Chums was very good, quick delivery and well packaged

Karen

Chums

14 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 28/03/2026

Mrs Diane Bevan

Feefo Verified

14 days ago

What Mrs Diane Bevan said about Chums:

Disappointed

Poor no stock alternatives

Product reviews

Date of purchase: 28/03/2026

Trusted Customer

Feefo Verified

14 days ago

Reliable company for older people

Chums is an old and reliable company, but some of their prices are quite high, as is the P&P charge considering they use Evri, one of the cheapest and most unreliable of couriers. Having said that, I...

Sohith

Chums

10 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 28/03/2026

Trusted Customer

Feefo Verified

14 days ago

Nice looking shies

Good delivery and quick exchange of item

Karen

Chums

14 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 28/03/2026

Trusted Customer

Feefo Verified

14 days ago

Slow slow slow

FAR TOO SLOW

Karen

Chums

14 days ago

Thanks for your feedback. I'm very sorry to hear you're unhappy with our delivery and return service. Upon further investigation, I can see that both the delivery and return parcel were processed within the timeframe advised. However, we will note your comments and get this fed back to the relevant department. If you need any further help please get in touch.

Product reviews

Date of purchase: 02/04/2026

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Chums Reviews

Wide G Fit Touch Fasten Canvas ShoesMore reviews of this product (493)View product websiteGreat value - good robust shoes

Pegasus Leather Wide Fit Slip On Moccasin ShoesMore reviews of this product (160)View product websiteToo small f or supposed sizeable Wasted my money.

Pegasus Touch Fasten Wide Fit Walking ShoeMore reviews of this product (14)View product websiteVery good purchase.

Pegasus Wide Fit Leather Driving ShoeMore reviews of this product (282)View product websiteThe shoes were very good although I had to return them as they were too big for me. The returns policy worked well

Pegasus Stretch Waist Denim JeanMore reviews of this product (2,051)View product website

Elasticated Waist Formal TrouserMore reviews of this product (2,627)View product websiteGood trousers and the reason I keep buying them is the generous depth between waist and crutch, so lacking in modern trousers. Because they are all polyester, you need to be careful about using a...Read more

Classic Ladies TrouserMore reviews of this product (288)View product websiteThese trousers were cheap material and not as slim in the legs as shown in the pictures

Leopard Leather LoaferMore reviews of this product (5)View product websiteThese shoes fitted nicely and looked smart. Could be used outdoors or in.

Mock Quilt Concealed Hood Zip JacketMore reviews of this product (5)View product websiteNot suitable for me. Delivery MUCH too slow. And refund also really slow.

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