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Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,198 reviews

Mr Brent Sanderson

Feefo Verified

GBR

11 days ago

What Mr Brent Sanderson said about Chums:

Bad

Karen

Chums

8 days ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. You can of course return any unwanted, unworn items for exchange or refund.

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

11 days ago

first class

first class with no problems at all

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

11 days ago

Frustrating

Can't get to speak to anyone have not received this item

Karen

Chums

8 days ago

Thanks for your feedback. I'm very sorry to hear the parcel has not been received. Upon further investigation, I can see you have spoken with a couple of operators in regards to this order, and a replacement order has been procesed for you on 28/4/26. If you need any further help please get in touch.

Date of purchase: 02/04/2026

Trusted Customer

Feefo Verified

11 days ago

Brilliant jacket

It was great! Very quick delivery! Brilliant

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 30/03/2026

Mrs Marilyn Sadler

Feefo Verified

11 days ago

What Mrs Marilyn Sadler said about Chums:

Service was good, arrived promptly.

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 02/04/2026

Mr David Clarke

Feefo Verified

GBR

11 days ago

What Mr David Clarke said about Chums:

excellent sevice

excellent

Sohith

Chums

9 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 05/04/2026

Mr Jonathan Murphy

Feefo Verified

13 days ago

What Mr Jonathan Murphy said about Chums:

not so happy this time

I've just explained why

Karen

Chums

8 days ago

Thanks for your feedback. I'm very sorry to hear the parcel was not received. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.

Product reviews

Date of purchase: 03/04/2026

Mr Bob Wicks

Feefo Verified

GBR

11 days ago

What Mr Bob Wicks said about Chums:

My ‘go to’ shoe.

Timely delivery with no hassle.

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

11 days ago

Wet delivery

The service was very good and I received the package in excellent condition. The courier was helpful and still smiling in spite of the atrocious weather. A well done all round. .

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 31/03/2026

Trusted Customer

Feefo Verified

11 days ago

Jacket

Service good

Karen

Chums

10 days ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Date of purchase: 31/03/2026

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Chums Reviews

Easy Care Classic TrouserMore reviews of this product (1,748)View product websiteThe trousers I recie ed are supposed to be a 36 waist but they dont fit the trousers are the right length but wrong waist. I know I'm a 36 waist I cant send them bach

Viscose Print TrouserMore reviews of this product (728)View product websiteExcellent trousers good fit and at a great price and delivery was very quick would recommend to anyone who uses CHUMS

Diamond Quilted Collarless JacketMore reviews of this product (22)View product websiteI really like the quilted jacket. It fits me perfectly. The sleeve length is just right. Very nice.

46 inch length Spot Print DressMore reviews of this product (252)View product websiteGood service will use again.

Pegasus Mesh Slip On Wide Fit TrainerMore reviews of this product (637)View product websitegreat value

Pegasus Showerproof Quilted JacketMore reviews of this product (1)View product websiteI never got it.i contacted them after 2 weeks wondering where my stuff was, they said they had refunded me as I had returned it to my courier, so i asked again that how could I return something ive ...Read more

Jog PantsMore reviews of this product (158)View product websitejust explained to you

Mens Leather Touch Fasten ShoeMore reviews of this product (322)View product websiteBeing a sufferer of Oedema (swollen feet and ankles) the Touch Fasten Shoe from Chums have proved to be the shoe I can always rely to get on. They are so comfortable that I have bought three pairs,...Read more

Mock Quilt Concealed Hood Zip JacketMore reviews of this product (5)View product websiteSorry.Didn't like the jacket at all. Came up very small and wasn't worth the money

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