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Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,198 reviews

Mr Andrew Stewart

Feefo Verified

10 days ago

What Mr Andrew Stewart said about Chums:

Excellent

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 01/04/2026

Mr robert watson

Feefo Verified

10 days ago

What Mr robert watson said about Chums:

First class

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/04/2026

Trusted Customer

Feefo Verified

10 days ago

Reasonable enough but still waiting for a refund for a return so we will see.

Karen

Chums

7 days ago

Thanks for your feedback. Upon further investigation, I can see the refund has been credited back your card on 27/4/26, we normally advise to allow 3/5 days for a transaction to show in your account. If you need any further help please get in touch.

Product reviews

Karen

Chums

7 days ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been dealt with for you, and the refund credited on 27/4/26. We advise to allow 3/5 days for a transaction to show in your account. If you need any further help please get in touch.

Date of purchase: 01/04/2026

Mr Colin Vogel

Feefo Verified

GBR

10 days ago

What Mr Colin Vogel said about Chums:

Excellent jeans

Very speedy delivery

Sohith

Chums

9 days ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 06/04/2026

Trusted Customer

Feefo Verified

10 days ago

Very good

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/04/2026

Susieq

Feefo Verified

GBR

10 days ago

What Susieq said about Chums:

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 03/04/2026

Trusted Customer

Feefo Verified

10 days ago

Poor service just won't do. I just want the trousers

Very very poor. It seems they don;t care much. despite me having been a loyal customer for over ten years. They don't seem able to get back the troisers that were sent to the wrong address Why not?

Karen

Chums

7 days ago

Thanks for your feedback. I'm sorry to hear you're unahppy with the service you have received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing from you.

Product reviews

Date of purchase: 14/03/2026

Trusted Customer

Feefo Verified

10 days ago

Good service

Sohith

Chums

9 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Date of purchase: 05/04/2026

Mrs Margaret Jones

Feefo Verified

GBR

10 days ago

What Mrs Margaret Jones said about Chums:

Goodbye

Poor

Karen

Chums

7 days ago

Thanks for taking the time to leave a review.

Product reviews

Date of purchase: 02/04/2026

Trusted Customer

Feefo Verified

10 days ago

Very comfortable and good value

Arrived next morning after order. Excellent service

Sohith

Chums

9 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 05/04/2026

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Chums Reviews

Pegasus High Waist Stretch Denim TrousersMore reviews of this product (619)View product website

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Farah Hidden Stretch Waistband TrouserMore reviews of this product (1,951)View product websiteQuality low, not like my last pairs of Farahs. They have changed their material. Creases remain . Poor cut. Obviously made elsewhere. Won’t bother again.

Pegasus Wide Fit Leather BrogueMore reviews of this product (73)View product websiteBit clunky but ok for a work shoe . Leather is strong enough but they look a bit cheap.

Pegasus High Waist Stretch Denim TrousersMore reviews of this product (619)View product websiteGood heavy quality denim trousers , very hard wearing . Excellent value for money

Pack of 2 Elasticated Waist Pull On TrousersMore reviews of this product (1,215)View product websiteVery good sizing

Quilted JacketMore reviews of this product (162)View product websiteVery happy with the jacket, it is as described, lightweight but warm and so easy to wear.

Comfort TrouserMore reviews of this product (1,708)View product websiteI still haven;t recieved the trousers afrwe four months. They were sent to my old address which I left seven years ago. Obviously they had never changed the address on their system despite me...Read more

Pegasus Mens Wide-Fit Touch Fasten TrainerMore reviews of this product (584)View product websiteThey weren’t what I ordered, not even a Chums/Pegasus brand. It took several communications for them to accept this fact. After being a customer for 7 years have deleted my account.

Pegasus Standard Fit Mesh Slip on TrainerMore reviews of this product (317)View product websiteThese are the second pair of shoes I've purchased in this style and find them very comfortable. I need to wear an arch support with these and there is plenty of room. Very good value

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