Thank you for taking your time to leave feedback. I have passed your comments onto our buyers department to see if this could be optional on future items.
The service is usually good, although we have had a couple of wrong deliveries. The quality of the product I buy has gone down over the years.
Chums
Chums
11 years ago
Thank you for your feedback. I am so sorry for the mix up with your previous delivery, after checking your account I can see this was a packing error in the warehouse. We do have measures in place to ensure mistakes of this nature are kept to a minimum, but unfortunately human errors do occur. I can see the correct size trousers have since been dispatched. I am also sorry to hear you are unhappy with the quality, we will conduct a quality control check on this item. I can confirm we do offer a free returns using the collect + label on your invoice were we would be happy to offer you a full refund on the item if unworn. If you require any further assistance you can contact us on 03333554455 or email us at enquiries@chums.co.uk
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.