How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews

https://www.chums.co.uk

EXCELLENT

Service

4.5

Product

4.3

6,856

1,618

452

163

549

9,638

ratings over the past year

Displaying all 135,927 reviews

Trusted Customer

11 years ago

Overall good

Product reviews

Date of purchase: 09/08/2014

Trusted Customer

11 years ago

Great service, arrived quickly

Product reviews

Date of purchase: 30/09/2014

Trusted Customer

11 years ago

as before good site varied range quickdelivery

Product reviews

Date of purchase: 11/09/2014

Trusted Customer

11 years ago

efficient service.

Chums

11 years ago

Thanks for the feedback, I am delighted to hear you are pleased with the service you have received. Your comments have been passed to the Quality Control and Buying teams. Thanks again.

Product reviews

Date of purchase: 05/10/2014

Trusted Customer

11 years ago

Satisfactry

Date of purchase: 04/09/2014

Trusted Customer

11 years ago

As always Chums comes up to their usual high standard in everything I have bought.

Product reviews

Date of purchase: 09/09/2014

Trusted Customer

11 years ago

Very quick delivery.

Product reviews

Date of purchase: 05/10/2014

Trusted Customer

11 years ago

I have always been very pleased with Chums, but unfortunately this time I had to return…

I have always been very pleased with Chums, but unfortunately this time I had to return my order as, despite the correct size being quoted on the confirmation e-mail, when I received the trousers...

Product reviews

Date of purchase: 15/08/2014

Trusted Customer

11 years ago

Delivery came quite quickly.

Chums

11 years ago

Thank you for taking the time to provide us with your feedback. Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I can assure you that all products we sell are subject to random quality checks to ensure that the items we sell are safe, free from defects and offer value for money.

Product reviews

Date of purchase: 13/09/2014

Trusted Customer

11 years ago

Always good service from Chums.should make sure delivery courier leaves a contact number if on…

Always good service from Chums.should make sure delivery courier leaves a contact number if on the first delivery the customer is not available. Not every customer can take a full day off work on...

Product reviews

Date of purchase: 27/09/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Side Slant Pocket TrousersMore reviews of this product (1,778)View product websitedurable, practical and usefull.Lots of pockets.

Sandalwood Cologne AftershaveMore reviews of this product (4)View product websiteSmells great

Sandalwood Soap - set Of 3More reviews of this product (1)View product websiteSmells great

Bronnley Freesia Eau De Toilette SprayMore reviews of this product (1)View product websiteReally lovely scent

Mini Oil Filled RadiatorMore reviews of this product (2)View product websiteGreat little heater which is quite economical to run too

Farah Slant Pocket TrouserMore reviews of this product (1,848)View product websitecomfortable and good for both leisure and and daily wear

Classic Cable CardiganMore reviews of this product (49)View product website

Thermal TrousersMore reviews of this product (562)View product websitelining drags outside layer - therefore trousers hang wrong - returned

Jersey TrousersMore reviews of this product (321)View product websitebut had to return bad fit/ too big but quality seemed good

Aran Style Crew NeckMore reviews of this product (16)View product website

PEGASUS JERSEY LINED SHIRTMore reviews of this product (2)View product website

Fleece Lined Leisure TrousersMore reviews of this product (1,299)View product websiteas above thermal trousers

Luxury Cotton Regular Rise Corduroy Trousers With Self Adjusting WaistbandMore reviews of this product (1,883)View product websitevery pleased with the fit and quality

Classic TrenchcoatMore reviews of this product (14)View product websiteJust what I was looking for at a price that I could afford. Only drawback people think that I am Inspector Gadget.

Fleece Lined Leisure TrousersMore reviews of this product (1,299)View product websiteValue for money.

Leisure TrousersMore reviews of this product (2,017)View product websiteI have always found these trousers very comfortable and warm and have purchased several pairs in the past and always been pleased with them. They wash well.

Regular Rise Trousers with Hidden Extra WaistbandMore reviews of this product (201)View product websiteOne pair of trousers has holes in the pockets after only less than one weeks wear.

Water Resistant TrousersMore reviews of this product (1,630)View product websiteHave tried the trousers in but not worn for long. Only negative is the noise when legs rub together.

Luxury Cotton High Rise Corduroy Trousers With Self Adjusting WaistbandMore reviews of this product (1,003)View product websiteExcellent.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?