I did NOT want 2 pairs the same colour. No second choice was offered, just delivery of 2 pairs in black
Chums
Chums
12 years ago
Thank you for your feedback. I can only apologise two pairs were sent the same colour, this is not our usual practice. You can return these by using your free returns label and we will be more than happy to exchange or refund you.
Lovely. Well pleased. Service was a little slower than I have come to expect.
Chums
Chums
12 years ago
Many Thanks for your feedback. Sorry if the delivery was longer than expected, we do try to send all orders as quickly as possible. Sorry if we have failed on this occasion.
Rubbish. I ordered a cushion colour (mink) the delivery note said Mink and you sent me fern. Then the guy in the drop off point for returns didn't want to take it saying it was too big. He took it...
Read more
Chums
Chums
12 years ago
Thank you for your feedback its important to us to be able to rectify these issues.We have been onto the website and tracked the store you have had problems returning through, I have now passed those details on. With refernce to your cushions please accept our sincere apologies, our warehouse staff are generally very accurate indeed. If you would like to contact me on 08715265265 we can ship the correct colours out to you in time for delivery for Friday post free.
This is great feedback. It’s great to hear all of our hard work is paying off and really pleased you are so happy with your purchase. Thank you for your comments.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.