Generally good. Orders usually dealt with quickly, although occasionally slower than anticipated.
Chums
Chums
12 years ago
Thank you for taking the time to provide us with your feedback. Sorry to learn that you were unhappy with the shorts you have received from us. I can assure you that all products we sell are subject to random quality checks to ensure that the items we sell are safe, free from defects and offer value for money. If you are dissapointed with any of our products you may return the goods using the free service we provide for a full refund.
Delivery took too long to arrive in time for the planned event!
Chums
Chums
12 years ago
I can only apologise your order was not delivered in time. We do try are best to deliver all customer orders within the timescale advised. Sorry we have failed on this occasion.
twice sent wrong size and have only refunded one returned item
Chums
Chums
12 years ago
We are sorry to hear you are not happy with the sizing of the product. It would appear a full refund was issued on the 27.08.2013
If you have any further queries please contact us on enquiries@chums.co.uk Thanks
Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I can confirm your parcel has been received back and a full refund including p+p has been issued.I do hope that this very rare error does not deter you from ordering from us again in the future.
Delivery is far too slow. Most firms that I deal with supply goods within a few days but you its more like weeks. On one occasion I ordered goods twice becauseI did not think the order had gone...
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Chums
Chums
12 years ago
I am sorry to hear delivery was not made within our timescale, please accept our apologies if we have failed on this attempt. Our warehouse department are currently investigating why there was a delay in your order leaving.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.