Thank you for your feedback. Sorry to hear you were not happy with your purchase. If an item is unsuitable you may return them to us using your free returns label.
Thank you for your feedback. I am really sorry to hear the substitue item you received was not suitable. As we are coming to the end of our summer range we will try and send a suitable alternative. If you are not happy with any of our products you may return the items back using our free service, a refund will be processed on return. We hope you will accept our apologies if it caused any inconvenience.
postage is a bit slow and i had to ask what had happened to the walking sticks
would have given rating as average
Chums
Chums
12 years ago
Reference our telephone call, the goods are now on the way to you. Apologies for the delay in delivery the item was out of stock due to high demand. This is not our usual practice, we hope you are happy with the product once delivered.
Trusted Customer
12 years ago
the walking sticks were delivered this morning very nice just what i wanted
the customer service dept would have done better if they had notified me with a little more detail after the long gap in delivery, but l found them very polite and helpful when i contacted them
With reference to our telephone call a few minutes ago, firstly thank you for taking the time to feedback, im glad to have been able to speak to you, hopefully once this has been returned for inspection it will enable us to pass any relevant information on to our buyers, we strive very hard to make sure all of our products are fit for the purpose intended, as agreed there will be a credit on your account to do with as you so wish.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.