Chums Reviews

Thank you for your email response to my Feefo feedback. I placed an order with you on the 29th August for jockey underpants and two bras. I had not received the order by 10th September,so I did an online chat with one of your representatives on your website.She said that the order was despatched on 2nd September and that I should receive by 12th September. I still did not receive the goods,so on the 12th September I did another online chat with another one of your represenatives. This time I was told that the parcel had been returned to you by Royal Mail for some reason??????By this time I was really fed up so I asked for a refund.I was then offered the order to be delivered to me by priority service as a way to make amends for the inconvenience.This I agreed to. The next morning I received a phonecall from your customer services department(so you do have my telephone number) informing me that sorry the underpants were out of stock,stock was due in on 18th September,so would it be alright to send my entire order by priority on the 18th September.In disbelief,I agreed to this. Needless to say I have not received anything at all,and I am really upset about it. Therefore I would like a total refund as soon as possible as I am fed up with false promises and excuses. Thank you.