Chums Reviews

Glad to hear you are please with your item. Our postage charge is the same no matter how may items you order and we use a premium couriers for most of our orders. Hopefully we have the mix of speed, security and reliability.

I can only apologise for the inconvenience you have encountered. We are a pay as you order company which is why we do take payment before despatch of goods. In regards to you not being notified about the out of stock items, I can only apologise, this is not of our normal high standards. I will pass the comments on and look into them further to prevent this happening again in the future. Thank you for your feedback.

Firstly I do apologize about the wait you have had on our customer service line. This line can become very busy and we can only deal with each customer as quickly as we can. This length of waiting time is unusual for us and I can confirm you should not always be waiting as long as you did. If you have any enquiries and do not want to pay the call charges you can also email us at enquiries@chums.co.uk. A operator will respond to your email within 4 working hours. I am sorry you were not notified sooner about the no stock of the item you ordered. We are currently looking into a way of advising customers sooner about this type of query. We thank you for your time and feedback.

Thank you for your feedback. Sorry to learn that you were unhappy with the courier in your area. I can assure you all comments will be passed onto our couriers to get this service improved for the future.

I am sorry to hear you are not happy with the pajamas' you purchased from us. We do offer a free returns collect+ label with all our orders so if any goods are unsuitable or not satisfactory you can return them to us for a refund or an exchange. I will have your feedback passed onto our buyers about the material of the item and have this looked into. We thank you for your time and feedback.

Happy to hear your item and delivery was satisfactory. Thank you for your feedback.

Thank you for your feedback. Great to hear you are happy with product and service.

Great to hear you are pleased with product and service. Thank you for your feedback.

Thank you for taking your time to leave feedback. I have passed your comments onto our buyers department to see if this could be optional on future items.

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Thank you for your feedback. I am so sorry for the mix up with your previous delivery, after checking your account I can see this was a packing error in the warehouse. We do have measures in place to ensure mistakes of this nature are kept to a minimum, but unfortunately human errors do occur. I can see the correct size trousers have since been dispatched. I am also sorry to hear you are unhappy with the quality, we will conduct a quality control check on this item. I can confirm we do offer a free returns using the collect + label on your invoice were we would be happy to offer you a full refund on the item if unworn. If you require any further assistance you can contact us on 03333554455 or email us at enquiries@chums.co.uk