Chums Reviews

We are happy to hear you are satisfied with the service you have received from us. I have had a look into your account and can see you ordered regular rise trousers, so the ones you received were sent to us in error. I am extremely sorry about this, it seems like it was a picking error made in the warehouse. If you would like to return them to us using the collect+ free returns label (you can search your nearest collect+ store on www.collectplus.co.uk), you can return them too us and we would be happy to replace them with the correct pair. I will also have your postage refunded back to you as this was an error made on our behalf. I apologize again about issue.

Thank you for you your feedback. We will take your comments into consideration. I hope you will still shop with us.

Great feedback! Much appreciated.

We are so happy to see you have rated our service and products as excellent. This is much appreciated!

Thank you for your time and feedback. I am sorry to hear you are not happy with the quality of the goods you purchased from us. If you would still like to return the goods to us we will be happy to accept them back if they have not been worn. Alternatively we can also have them inspected and we can follow the return further and have it dealt with for you. If you would like us to deal with this enquiry further please email us at enquiries@chums.co.uk

I am surprised to hear what happened to the briefs after you washed them and do apologize. If you would have contacted us about this issue we would have been able to have the quality of the briefs inspected and dealt with this for you. Unfortunately as you have disposed of the goods we are unable to take this any further. If you do wish to place an order with us again I will make sure free postage is given on your next order for you. We thank you for your time and feedback on this issue.

Thank you for your feedback. We are delighted to hear you are so pleased with your goods. Much appreciated!

Thank you for your feedback. Please accept my apologies for the inconvenience caused by this mix up. Our suppliers are generally very accurate so I must apologise if they inadvertently sent you the wrong wheelchair. After checking your account I can see this item was collected free of charge and the correct item resent. I am glad to hear you are now pleased with the product. Your feedback is greatly appreciated.

Thank you for your time and feedback. I am sorry to hear the alternatives you were sent were not suitable. We do send out alternatives to avoid disappointment for our customers as some are happy to keep the alternatives. We understand this is not the case with all of our customers, which is why we also offer free returns. We can set your account up so that no substitutes are sent on any orders you place with us in the future. I have done this for your account now if you do choose to shop with us again. I hope this has helped clear the issue a bit more and we hope you shop with us again.

Thank you for your feedback. Great to hear you are happy with service and product.