How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews

https://www.chums.co.uk

EXCELLENT

Service

4.5

Product

4.3

7,514

1,759

498

183

549

10,503

ratings over the past year

Displaying all 134,294 reviews

Trusted Customer

11 years ago

excellent delivery service, and organised return service

Product reviews

Date of purchase: 21/09/2014

Trusted Customer

11 years ago

high delivery charges

Chums

11 years ago

Thank you for your time and feedback. I am sorry to see you find our delivery charges high. I understand our postage and packaging charge is 4.99, but this is for a whole order and is a courier delivery. However, we do now offer free postage on orders over 50.00 when placed on our website which we did not do before. I am glad to see you find our products of a good standard. We do from time to time have special offers on our products. The trousers you ordered from us may be on a offer in time to come so it is always good to keep an eye out for special offers we have.

Product reviews

Date of purchase: 11/08/2014

Trusted Customer

11 years ago

good to deal with

Product reviews

Date of purchase: 28/08/2014

Trusted Customer

11 years ago

Service as usual very good

Product reviews

Date of purchase: 26/09/2014

Trusted Customer

11 years ago

No problems

Product reviews

Date of purchase: 23/08/2014

Trusted Customer

11 years ago

always excellent to detail with very good service and value.

Product reviews

Date of purchase: 24/09/2014

Trusted Customer

11 years ago

Chums offer good merchandise and good delivery times.

Chums

11 years ago

We are so pleased to read you have rated and reviewed our service and products as excellent! This is great feedback and we hope we hear again from you soon.

Product reviews

Date of purchase: 16/08/2014

Trusted Customer

11 years ago

Cannot fault them

Chums

11 years ago

Wow! This is great feedback! We are so pleased to read that you are happy with our products and service. We hope to hear from you again soon

Product reviews

Date of purchase: 27/08/2014

Trusted Customer

11 years ago

Delivered in a timely manner

Chums

11 years ago

This is great feedback, we really appreciate it!

Product reviews

Date of purchase: 20/09/2014

Trusted Customer

11 years ago

First class service

Chums

11 years ago

This feedback is great! We really appreciate your time and the feedback left about us :)

Product reviews

Date of purchase: 26/09/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Comfortable Stylish Real Leather Ladies Touch & Close Strap ShoesMore reviews of this product (7)View product websiteGood but not suitable

DRAWCORD DENIM TROUSERSMore reviews of this product (18)View product websitecomfortable but pricey

Side Slant Pocket TrousersMore reviews of this product (1,750)View product websitethin and tacky

Suit WaistcoatMore reviews of this product (15)View product websiteneat fit

Tailored Suit JacketMore reviews of this product (26)View product websiteas above

Touch and Close Casual Comfort Shoe with Gel PadMore reviews of this product (3)View product websitevery comfy

Regular Rise Trousers with Hidden Extra WaistbandMore reviews of this product (201)View product website

Cotton Trousers with growing roomMore reviews of this product (2,083)View product website

Microfibre Parka with Fur Trim HoodMore reviews of this product (15)View product websiteFits well, and cosy

Pack of 2 Long Sleeve Smart ShirtsMore reviews of this product (16)View product websitegood quality and value

Plain Dyed Easy-care Bedlinen by BelledormMore reviews of this product (13)View product websiteVery pleased with this item. Good value for money.

Side Slant Pocket TrousersMore reviews of this product (1,750)View product websiteExcellent value

1 Leather BeltMore reviews of this product (268)View product websiteItem as described

Pegasus Fine Gauge V-Neck SweaterMore reviews of this product (11)View product websiteExcellent quality good fit.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?