Chums Reviews

Thank you for your feedbck. I am sorry if you have had trouble with discount codes, if you are ever not sure about codes you can email our enquiry team at enquiries@chums.co.uk and we will be able to help you. We will take your comments into mind about the products, but we do have many customers who are happy and find our products of a high quality. We do hope you still continue to shop with us in the future.

Thank you for your time and feedback. We are sad to see you have rated our service and product as bad. I do firstly apologise for the delay in the delivery of your order, we were waiting for more stock in in the item. We do usually advise up to 10 working days for delivery from the date of your order also. We cannot unfortunately give a guaranteed day of delivery. We have now updated our tracking systems and all customers with an email will now be sent tracking details for their order. I am sorry you were not happy with the product. I can see you have returned this and we have refunded your for the item. I apologise for any inconvenience this may have caused you.

Thank you for your feedback. I am sorry you did not receive your full order. If you would have contacted us before ordering more bras about this query we would have been able to look into this and resolve the issue for you. If you have still not received your complete order then please email us at enquiries@chums.co.uk so we can look into this for you.

Thank you for your time and feedback. Please be advised if we have sent you the wrong goods then this is our error and we would accept the goods back even without the label. One of our operators would have been able to help you with this situation if you had contacted us. You are still within your time period to return the goods if they are unworn. If you would like to do so and discuss this then please email us at enquiries@chums.co.uk

Oh dear, we are unhappy to see you have rated our service as bad. We do use courier Hermes as our delivery drivers (they are also used by other companies). We will pass this complaint onto them about the delivery of the goods as this is not down to our company itself. We will make sure their driver is advised not to leave goods on the doorstep in future.