Chums Reviews

I am sorry to hear that you are receieving too many catalogues, After looking into your address, I can see that we do have two accounts set up in your name and address and this is the reason why you seem to be getting so many. I have now closed one account and stopped all mailing which can take up to 2 months to completely stop as our catalogues are printed in advance. You should then recieve half the amount you have been getting. I am so sorry for the inconvenience caused and I hope I have now recified this situation for you. Sammie

Thank you for taking the time to provide us with your feedback. Sorry to learn that you were unhappy with the subsitute item that you have received from us. I have now noted your Chums account to ensure that this does never happen again in the future. I can assure you that your refund was processed on the same day that we received your goods back. Again, I am sorry for the inconvenience caused. Sammie

Good Evening, Please accept my apologies for sending you a subsitute item, this was due to having a very high demand for the corduroy trousers which you originally ordered. I have now noted your Chums account to ensure this will never happen again. We do supply a free returns label that is fully trackable and easy to use. I am glad to hear that you were happy with the corduroy trousers that you recieved and I can confirm that we are due to get further stock in on 13/01/2014 in your chosen colour and size. If you do wish to order these we can offer you free P&P. Again, I am sorry for the inconvenience caused. Sammie

Thank you for your feedback, I am glad to hear that you received a very prompt delivery. I can assure you that the trousers sent were a regular rise Cavalry Twill Trouser and not a high rise. If you are not happy with these trousers and would like a refund, please return free of charge using your pre-paid returns label found on the bottom of your invoice. Sammie