I ordered the goods in November, the money was taken from my account, and was given an approx. delivery date. After 3 phone calls and approx. 6weeks I was told that the item was no longer available,...
Read more
Chums
Chums
11 years ago
I am very embarrassed and so sorry to hear that you have had so many issues with this order, this really isn't the usual high standard of service we offer our customers. I do hope that this very rare error does not deter you from ordering from us again in the future.
We take all feedback on board, good or bad and make every effort to serve customers accordingly. Your comments have been passed to the Quality Control and Buying teams.
Thanks again.
Thank you for taking the time to provide us with your feedback. I am happy to hear that you are happy with the service you received. Sorry to learn that you were unhappy with the trousers you have received from us, and they was not up to your standard.
I am very sorry to learn that you were unhappy with the shoes you purchased. I can assure you that all products we sell are subject to random quality checks to ensure that the items we sell are fit for purpose, free from defects and offer value for money.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.