How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,180 reviews

Mr Ed Isaacson

Feefo Verified

GBR

5 days ago

What Mr Ed Isaacson said about Chums:

Service.

Service was excellent with updates etc for delivery.

Enamalamanda

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 10/04/2026

Ms Judith Hinton

Feefo Verified

GBR

5 days ago

What Ms Judith Hinton said about Chums:

Quick and efficient

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 08/04/2026

Trusted Customer

Feefo Verified

5 days ago

Just what I wanted

Great service. Fabulous communication. Highly recommended

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

5 days ago

Good service

As usual I had good service with updates. Didn't wait too long for the purchase.

Enamalamanda

Chums

2 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

5 days ago

Great company

Great company to order from

Enamalamanda

Chums

2 days ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 10/04/2026

Trusted Customer

Feefo Verified

5 days ago

Overal good.

The service from making my order was smooth and without any problems. the product purchased was for my mother and unfortunately it had to be returned. I heard nothing about my return and re order for...

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Date of purchase: 10/04/2026

Mrs Sandra Gibson

Feefo Verified

GBR

5 days ago

What Mrs Sandra Gibson said about Chums:

Service is good no problems at all. Arrived in perfect condition and well packed

Sohith

Chums

2 days ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 10/04/2026

Trusted Customer

Feefo Verified

5 days ago

A long wait

Received some else's order returned but CHUMS deny of receiving the returns even after acknowledgement of receipt still waiting for my order

Karen

Chums

3 days ago

Thanks for your feedback. I'm very sorry to hear the incorrect item was received. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. I can see a colleague has contacted you with regards to confirming the tracking information for the return parcel. As soon as we receive this information we can investigate this further. If you need any further help please get in touch.

Date of purchase: 10/04/2026

Trusted Customer

Feefo Verified

5 days ago

very pleased

Sohith

Chums

2 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 10/04/2026

Trusted Customer

Feefo Verified

5 days ago

Good service all round

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 10/04/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Viscose Print TrouserMore reviews of this product (728)View product websiteExcellent fit all at a reasonable price as always for my wife, and the right size.

Ladies Reversible DressMore reviews of this product (166)View product website

Pegasus Mens Wide-Fit Touch Fasten TrainerMore reviews of this product (584)View product websiteReally comfortable. Quality shoes. Extremely pleased 😁

Blackout Thermal Curtain LiningsMore reviews of this product (6)View product websiteVery effective in blocking out the light. Would buy again. If needed elsewhere.

Pegasus All Over Printed PoloMore reviews of this product (3)View product websiteVery easy to look at products easy system to order fast delivery and so easy to return and exchange products

Pegasus 2 Pack Printed and Plain PoloMore reviews of this product (4)View product websiteGreat polo

Pegasus Seersucker PoloMore reviews of this product (2)View product websiteGreat polo

Adjustable Rocking FootrestMore reviews of this product (114)View product websiteLove it. Have had a few of these in the past and then we bought reclining chairs Still prefer the rocking foot stool This is well made and looks good so glad I found ir

Canvas Elastic Gusset Slip On Standard Fit ShoeMore reviews of this product (161)View product websiteVery pleased, nice and comfy

Pegasus Mens Wide-Fit Touch Fasten TrainerMore reviews of this product (584)View product websiteVery comfortable and well made

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?