I am sorry to hear the goods you received were uncomfortable and you were not happy with your purchase.
If you would like us to deal with your enquiry further you can email us at enquiries@chums.co.uk.
A member of staff will be happy to speak to you about your enquiry and try to resolve this matter in a positive way for you.
Chums
Chums
10 years ago
Thank you for your feedback. I am sorry to hear the items you have received are unsuitable I can confirm we do offer a free returns service were we will accept any unsuitable/faulty items back for a full refund.
Sent wrong size. Couldn't re-order as out of stock
Chums
Chums
10 years ago
I am sorry to hear you were sent your goods in the wrong size. We do offer a free returns service to return any unwanted goods to us for a refund or an exchange.
If we do have other sizes in stock we would have been happy to exchange the item for you. I do apologize we were unable to do this for you.
I have had a look into your account and can see the postage you paid for the order was not refunded. I will have this refunded back to you as this was a error on our behalf.
We hope this does not stop you shopping with us in the future.
Good firm to deal with. There are some surprises, for example a jacket was sent out in just a plastic bag; I had to have the crumpled jacket specially pressed in order to wear it!
Chums
Chums
10 years ago
I am sorry to hear your item arrived in a poor condition, I can assure you this is not our usual standard of service and may have been affected in transit. I can confirm we do offer a free returns service were we will accept any unsuitable/faulty items back for a full refund.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.