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Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 134,180 reviews

Trusted Customer

Feefo Verified

4 days ago

Good little jeans

Good easy to use service

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/04/2026

Mr Frank Manning

Feefo Verified

GBR

4 days ago

What Mr Frank Manning said about Chums:

Good overall experience

Speedy delivery - no issues at all with overall service.

Enamalamanda

Chums

2 days ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Date of purchase: 11/04/2026

Trusted Customer

Feefo Verified

4 days ago

Curtains seem fine but not in use at moment

Delivered at time stated, thank you

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Date of purchase: 06/04/2026

Trusted Customer

Feefo Verified

4 days ago

Great products, not so great service!

The shoes were great quality but too small for my parents. Had to return it, unused and new. However I didn’t get a full refund back, despite using their free return label and I am still disputing...

Karen

Chums

1 day ago

Thanks for your feedback. I'm very sorry to hear you're unahppy with the service received. We have noted you comments and we will get this fed back to the relevant department. I can see that a colleage has processed the refund for the p&p, and we do hope you continue to shop with us.

Product reviews

Date of purchase: 11/04/2026

Mr Tom Oneill

Feefo Verified

GBR

4 days ago

What Mr Tom Oneill said about Chums:

Don't buy from Chums.

I didn't receive my order and when I contacted them, they said it had been lost in their warehouse, the event I needed them for had passed so I asked for a refund.

Karen

Chums

3 days ago

Thanks for your feedback. I'm very sorry to hear of the issue with this parcel. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. We will note your comments and get this fed back to the relevant department for investigation. If you need any further help please get in touch.

Product reviews

Date of purchase: 06/04/2026

Trusted Customer

Feefo Verified

4 days ago

Always good.

Sohith

Chums

2 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 11/04/2026

Mr ChrisThompson

Feefo Verified

GBR

4 days ago

What Mr ChrisThompson said about Chums:

An excellent company with products to match.

Excellent service, a very prompt delivery. I love the look of the quilt set, and the quality is very nice. My wife and myself will be using Chums again no doubt.

Enamalamanda

Chums

2 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 11/04/2026

Trusted Customer

Feefo Verified

4 days ago

Good company to deal with.

Orders are always delivered promptly and packaged well.

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Date of purchase: 06/04/2026

Trusted Customer

Feefo Verified

4 days ago

Good quality,delivered on time

Enamalamanda

Chums

2 days ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 11/04/2026

Trusted Customer

Feefo Verified

4 days ago

Poor customer service

Was sent somebody else’s order by mistake even though my name and address on the package.Returned it the next day 10/4/26 and tracked delivery was delivered to retailers on 11/4/26. They promised to...

Karen

Chums

3 days ago

Thanks for your feedback. I'm very sorry to hear the incorrect item was received. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing from you.

Date of purchase: 05/04/2026

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Chums Reviews

Pull On Stretch Jean With Rib WaistbandMore reviews of this product (331)View product websiteJust what I needed pull on jeans feel good fit good comfortable

Pegasus Touch Fasten Wide Fit Walking ShoeMore reviews of this product (13)View product websiteRobust product at a realistic price - comfortable fit too.

Pegasus Touch Fasten Wide Fit Walking ShoeMore reviews of this product (13)View product websiteI paid my money, my purchase hadn't arrived after 2 weeks, when I contacted Chums, they hadnt even dispatched my order after they had lost it in their warehouse. Totally incompetent company.

Belledorm Kira Quilt Cover SetMore reviews of this product (2)View product website

Eloise Quilt SetMore reviews of this product (37)View product websiteIt's a very nice looking quilt set, and also good quality. Chums are an easy company to deal with, and get their deliveries out promptly.

Tootal Horizontal Jacquard ZipperMore reviews of this product (228)View product websiteGood quality delivered on time

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