Good online and contact centre - tried to alleaviate the pain of the missed delivery date (APC issue)
Trusted Customer
12 years ago
nice people on the phone!
Childrens Bed Shop
Childrens Bed Shop
12 years ago
Thank you for your comments. The Stompa Superior Sprung Mattress is a European Sized Mattress (90cm x 200cm), but it is designed to fit our European Sized Bed Frames. It will depend on what size your pre-existing bed frame is, as to whether it is too large. If you have a UK sized bed frame which takes a UK sized mattress (90cm x 190cm), then the European Sized Mattress will appear too large. We hope this answers your query.
The actual ordering and notification of delivery was good. However, this was all ruined when delivery took place as the delivery men would not take the boxes upstairs to the room we were building...
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Childrens Bed Shop
Childrens Bed Shop
12 years ago
Thank you for your feedback. Yes, as per the delivery options, our standard Free Delivery Service means that goods are delivered into the ground level of the property. We now have a Room of Choice Service (at an additional cost) where the delivery team will take the goods into a room of your choosing. We are sorry that this level of service was not available to you at the time of your order.
Fairly priced and excellent customer service. Fast delivery and when the first delivery date was inconvenient they quickly rescheduled it. Kept informed of progress by phone, text and e-mail. Even...
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