I stopped off at the garden center at lunch time, the staff on duty were pleasant but understaffed and I was served by someone who was not familiar with the till as I had placed my order online.
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, thank you for your review, we will pass your feedback on. To leave further feedback please contact customercare@qdstores.co.uk
Product reviews
Date of purchase: 25/02/2019
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Trusted Customer
Lowestoft
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
I purchased online which was easy , and it was delivered when I wanted it .i have since purchased one for my mum
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for your review.
Product reviews
Date of purchase: 23/02/2019
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Trusted Customer
7 years ago
This company is a waste of space. They took payment instantly confirmed the order and dispatch. Two weeks on I had not received the delivery and had heard nothing further from them, so I got in...
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Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, I have checked the status of your order and it is showing that we refunded you on the 12th if you have not received this yet please could you contact customercare@qdstores.co.uk and let them know, kindest regards.
Product reviews
Date of purchase: 23/02/2019
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Trusted Customer
Kidderminster
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
Yes, the goods ordered arrived on date agreed, well packed.
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for your review.
Product reviews
Date of purchase: 22/02/2019
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Trusted Customer
retford
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
arrived earlier than expected and in excellent condition
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for your review.
Product reviews
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for your review.
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for your review.
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for your review.
Date of purchase: 21/02/2019
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Trusted Customer
7 years ago
It took 2 weeks before you sent my order to the manufacturer, then gave me the wrong number for them for me to contact them. I was promised that I would be contacted by phone before delivery but this...
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Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, I am very sorry to hear this, I have contact our customer service team and they have made me aware that our supplier will contact you to resolve the delivery issues etc, Our customer care team will also be in touch in regards to this. If you require any further assistance please let us know. Kindest regards - Jasmine
Product reviews
Date of purchase: 19/02/2019
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Trusted Customer
Creswell
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
Good service and fast delivery, the product was of good quality and easy to build.
I will recommend cherry lane to anyone, I also buy from there Tickhill garden centre where the staff are very...
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Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you very much for taking the time to leave us a review!
Product reviews
Date of purchase: 18/02/2019
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Trusted Customer
Nottingham
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
i tried click and collect for my purchase and received an e mail 24 hours later to say it was ready for collection. e went to collect it with the collection number only to find that the order had...
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Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, thank you for your review. I am very sorry to hear of this, please could you get in contact with our customer service team customercare@qdstores.co.uk and our team will help you in regards to this.
Date of purchase: 12/02/2019
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Trusted Customer
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
I have not yet received my order
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello Nicola, I have been in contact with our customer care team and they will be in contact with you in regards to this.
Ordered online. Scheduled a delivery date. Delivery was cancelled. Atrocious communications from their couriers. Spoke to Cherry lane on several occasions. Every single query has to be "referred to...
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Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, thank you for your review, I have been in contact with customer service in regards to your order and this issue is the courier IT systems went down, they have reassured us that they are trying to resolve this ASAP, they have confirmed the delivery date of your order for the 02.03.19. Kindest regards - Jasmine
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
