Cherry Lane Garden Centres Reviews

Dear Sirs Order number 00010474 I am absolutely appalled at your customer service. This has been a catalogue of disasters. My delivery was due on Thursday 23rd May but when I did not receive a text with a time slot I telephoned you only to be told that there would not be a delivery. I had taken time off work as did my son in order to take the Summerhouse round the back into my garden. I was then given another delivery date Thursday 30th May – I had to ring up for a time slot as none was forthcoming and was told it would be 8am – 12noon. By 3 o’clock I rang you yet again and was told there was a delay and I would get a phone call with a new time. No call was ever made. I managed to track my delivery using your app and was totally gobsmacked to find there was an estimated delivery time of 4am – not 4pm but 4am. How ridiculous is that? Once again I had to take time off work as did my son. When I saw that the delivery was some 3 hours away from me I could not believe that the estimated time of delivery was in 1 hours time. This kept updating as the delivery got nearer to me. I think you need to relook at your delivery app as it is obviously incorrect. I then got a phone call at 6pm to say the driver was out of hours and my delivery would be made the following day when I could not be here! I then was told to leave a note for the driver – not ideal. As of writing I still have not got my Summerhouse which was not cheap but you have my money. I want compensation for the time we have both had to take off work twice and the inconvenience together with an apology. I await your reply – should one not be forthcoming I shall be taking this whole incident to a higher authority. Your faithfully Mrs L J Richell 90 Sopers Lane Poole Dorset BH17 7EU.