The item I purchased wasn’t suitable so I tried to return it. The customer has to arrange own courier but I could not find anyone to take the item and Cherry Lane could not help. I kept the unwanted...
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Customer Service Department
Cherry Lane Garden Centres
7 years ago
Thank you for your review. I am very sorry to hear of this, your feedback will be passed on to ensure we are providing the best possible service. Kindest regards - Jasmine
Product reviews
Date of purchase: 01/07/2019
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Trusted Customer
7 years ago
Postage was wrong and communication was slow to non existent. Bed was broken when it eventually all arrived. Extremely poor service.
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, I am very sorry to hear this, please get in contact with our customer care team (customercare@qdstores.co.uk) and a member of our team will be able to help. Kindest regards - Jasmine
Product reviews
Date of purchase: 27/06/2019
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Trusted Customer
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
Dont misinform the customer. Our local store took our order by telephone saying item would be with us following week, only to receive email saying item was out of stock.
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, I am very sorry to hear this, please get in contact with our customer care team (customercare@qdstores.co.uk) and a member of our team will be able to help. Kindest regards - Jasmine
Product reviews
Date of purchase: 14/06/2019
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Trusted Customer
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
Thank you very much for your review. Kindest regards - Jasmine
Product reviews
Date of purchase: 18/06/2019
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Trusted Customer
7 years ago
What Trusted Customer said about Cherry Lane Garden Centres:
Not good being trying to return my item now for 4weeks keep getting passed around
Customer Service Department
Cherry Lane Garden Centres
7 years ago
Hello, I am sorry to hear this, I have been in contact with our customer care team and they have assured me they will be in touch. Kindest regards - Jasmine
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
