Sent back a pair of slippers and have not received my refund even though I have tracked the parcel and it has been delivered. Tried to contact them but no response for over 24 hours.
Placed a 2nd order as previous order was beautifully presented and packaged. Disappointed that order arrived in plastic bag in another plastic bag! No presentation at all
Chelsea Peers
Chelsea Peers
5 years ago
We hope you’er well. Thank you so much for getting in touch here and for letting us know about this issue. Unfortunately we are an incredibly small company who have been hugely impacted with COVID-19. The pandemic has had huge affects on our business. We send all of our non sale orders out in out boxes however were unable to do this during the sales period as it would have been far too expensive for us. We hope this is understandable. Please let us know if there is anything else we can do for you. 💖
GL
Glenda Losh
5 years ago
I bought these as a present as I was so
Impressed with how you package items. If you have a database might be worth checking to see if a client has purchased previously as I won’t return as very disappointed!
Product reviews
Chelsea Peers
Chelsea Peers
5 years ago
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GL
Glenda Losh
5 years ago
Contacted by customer service with a very poor excuse
I placed an order, waited 2 days for a dispatch message but I wasn't getting any. So I emailed them, informing them that I needed the pyjamas by the end of the week. They were very responsive and I...
Delivery was fast and the long set pyjamas I ordered were lovely but unfortunately damaged. I contacted their cs team and it was sorted within 24hours. The new set arrived today and I love them, so...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
