Customer services was exceptional. My dressing gown was out of stock and I heard no news for a week. Contacted them and they got back within a couple of hours to sort out a replacement . Came 2 days...
Lovely dressing gown. Cheerful colour. Delivery quicker than expected . Good choice if courier.
Product reviews
Date of purchase: 03/12/2020
0
Share
AD
Alana Dunn
5 years ago
What Alana Dunn said about Chelsea Peers:
Never received my item! I have been in contact and thre only response is outs with the shipping carrier and they won't do anything. It's been 6 weeks. Scam!
Chelsea Peers
Chelsea Peers
5 years ago
Hey Alana,
Thank you so much for getting in touch here. We can only offer our deepest apologies for the inconvenience you have seen with your parcel. Unfortunately the international shipping sector is still being hugely affected by COVID-19 which is causing delays throughout the process. We can see claims were raised on your order to get the issues resolved however it looks like the carrier never replied. We can only apologies for this. To ensure you are not left out of pocket for any longer periods of time we have gone ahead and processed a full refund for you. You should hopefully receive this shortly.
Moving forward we will begin an investigation internally with the carrier to locate the original parcel.
Once again we can only apologies for the inconvenience caused.
Please let us know if there is anything else we can do for you.
***
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
