Improve delivery service, don’t promise delivery on specific date if you can’t fulfil.
Chelsea Peers
Chelsea Peers
5 years ago
Hey There,
Thank you so much for your review. We can only offer our deepest apologies for DPDs delay in getting your parcel to you.
We can see on our side this was all dispatched on time on a premium service 🥰 but unfortunately got caught up in a DPD back log. We can only apologies on DPDs behalf here.
The great news is this now looks to have been delivered. Please let us know if there is anything else we can help you with.
Thanks
The Chelsea Peers NYC Team ***
Product reviews
Chelsea Peers
Chelsea Peers
5 years ago
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BA
Barbara Ashfield
5 years ago
Far too large ( Small ordered) Request full refund
I ordered my item on 30th December. Was told it would ship in 2-3days. I have not had any emails yet to say it has been shipped or dispatched so I am still waiting for my item to arrive. When I...
Pjs ordered on the recommendation of my neighbour who received a pair for Christmas. They arrived today with socks which I wasn’t expecting. So soft, so comfy and sustainable to boot. What more do...
Easy to order and items were delivered when expected and wrapped beautifully. It was a joy to open the package when they arrived.
Product reviews
Date of purchase: 30/12/2020
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Trusted Customer
5 years ago
The product wasn't in stock even thought the Website indicated it was, when contacted by support to inform me i asked what is in stock in the same size and have not had any contact since.
Chelsea Peers
Chelsea Peers
5 years ago
Hey There,
Thank you so much for letting us know about this issue. We can only apologies for the initial error and that someone hasn't got back to you just yet. We will chase up our customer service team to ensure this is resolved ASAP.
We look forward to resolving this for you.
Thanks
The Chelsea Peers NYC Team ***
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