Chelsea Peers Reviews

Hey There, Thank you so much for your review and for getting in touch. We can only apologies on DPDs behalf for the delay with your parcel. We have just checked with our warehouse team that this parcel was successfully handed over to DPD on the 29th December. Unfortunately DPD are a little overwhelmed at this time and are experiencing a small back log in their goods in warehouse. We have chased the claim raised by out customer service team to try get this booked in and processed on their side ASAP. As mentioned previously we can only apologies for DPDs delays. We will continue to do everything we can to try and resolve this ASAP. Kind Regards The Chelsea Peers NYC Team ***

Hey There, Thank you very much for getting back to us here. We can only apologies again for the delay. Unfortunately the information stated above is what we have been informed of by our DPD account manager so we are only able to relay this to you and do everything we can to get it processed ASAP from our side. In order to resolve this for you please get in touch with hello@chelseapeersnyc.com. They will be able to help organise the refund or the replacement for you. we look forward to hearing that this has been resolved and we can only apologies on DPDs behalf for causing an unsatisfactory experience. Thank you and we hope you have a lovely weekend. Kind Regards The Chelsea Peers NYC Team ***

Hi There, Once again so sorry for this experience. We completely understand that this delivery time frame is unacceptable. We will push DPD once again for an update however we will also issue a full refund this morning for you as we do not want to leave you out of pocket for any further periods of time. We are incredibly saddened that you have not enjoyed your experience shopping with us but will use this as a lesson for our whole team to help us strive to do better. Our management team have been informed so that they can resolve any outstanding DPD issues with the senior staff at our local DPD depot. We are an incredibly small company here at Chelsea Peers and COVID-19 has unfortunately made the past year incredibly difficult for us. However we have take pride in our fast delivery service with DPD. We have been sending all of our parcels on a next day DPD service for 18 months with an incredibly small amount of these parcels seeing issues. Unfortunately COVID-19 in mix with the Boxing day sale saw a huge rise in the amount of parcels in our local DPD network which has caused regional back logs. This is no excuse just a factor to learn upon to ensure delays do not come into affect such as this one in the future. Thank your patience and please let us know if there is anything else we can do for you. Thanks The Chelsea Peers NYC Team ***