Reported a problem with the casters making a loud noise when seated. Held the telephone near the casters to show the noise made. Replacement casters were shipped out that day and promptly received.
ChairOffice
ChairOffice
9 years ago
Thank you for your review and I apologise for the faulty castor but pleased it was remedied quickly and that you are now happy with the chair.
Jamie Welch
Thank you for your review and I am so pleased that we have now sorted the issue for you and that the chair is now working correctly. This was a rogue mechanism and seat and I am pleased that this all good now.
Jamie Welch
Brilliant service with good customer relations. Quick response to my query from a rep who was not only knowledgeable but most polite and ready to help. Deligfhted.
ChairOffice
ChairOffice
9 years ago
Thank you for your review and I am so pleased that you found our staff to be not only knowledgeable but most polite and ready to help and that you will use us again.
Jamie Welch
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