had to phone twice because of no delivery when it was delivered seat broken had to phone again got replacement two days later
ChairOffice
ChairOffice
9 years ago
Thank you for your review and I am very sorry that the seat arrived damaged. We did dispatch a new seat for delivery on a next day service it was just that when we were made aware of this the couriers had already been in that day to collect. Please accept my apologies.
Jamie Welch
Good pricing and excellent customer service. The product delivery system could be better. No delivery day or time was given. As I work from home, it was bit "hit and miss".
ChairOffice
ChairOffice
9 years ago
Thank you for your review and I am pleased that you found our customer service to be excellent. We are trialing a new courier service that will notify re delivery.
James Welch
Thank you for your review. I am pleased that the issue you found has now been sorted and this was caused by a faulty gas strut but this has now been rectified
Jamie Welch
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