Hobs

Thank you for your review on your recently purchased hob. From your feedback you have advised it can be difficult to light and hard to clean. We recommend for cleaning purposes to use Hobrite. Is it all the burners which are struggling to light or specific ones? I look forward to your response.

Thank you for the feedback. Firstly, i do apologise you are having a problem with the switch on your hob. I can send you a new control knob to resolve this. In response to the pan supports. Are you using the correct size pan for each ring? The user manual explains the minimum and maximum size pans to be used on each size burner. This is on page 9. Kind Regards, Kelly

Thank you for the feedback. In response to the pan supports. Providing you are using the correct pan sizes stated within the accepted widths in the manual, and they are being seated centrally over the correct burners when used, there should be no problem. All of our products, including this hob, are tested to strict EU standards which they must pass to be sellable on the UK market. If they were inherently unsafe when used in the way for which they are intended and designed, then they would not be on the market. Kind Regards, Kelly