I have no idea how good this policy is until I need to claim from it!
Donna
Caunce O’Hara
9 years ago
Hi,
I am sorry you found the request for a review and feedback irrelevant at this stage. It is important to us that we ask our customers for feedback to ensure we constantly deliver a high level of customer service and we intended the feedback to also be relating to the service we provided in setting up the cover for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.