The service provided was very professional and so very helpful.
I needed the product quickly, whilst also being the one that I wanted and for a good price. All of these were achieved without...
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Lucy
Caunce O’Hara
9 years ago
Hi Peter,
Thank you for the excellent review. We are delighted to hear that our products and service met your needs, if you ever have any queries about the policy our team are always happy to help.
Very smooth service. Clear emails and documentation - good telephone service when answering my query. Fair renewal premium quoted - no unwarranted increase (as happens routinely with some car and...
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Stevie
Caunce O’Hara
9 years ago
Hi Nigel,
Great to read you find our service at Caunce O'Hara smooth and efficient and you are happy with your renewal premium. For our latest offers follow us on Twitter @caunceohara
Caunce O'Hara make it very easy to renew the insurance, but should check the business turnover as a matter of course, since that affects the premium. But the phones are answered quickly and...
I have had no cause to claim on the policy but the organisation and effeciency of services gives that essential peace of mind should I ever need it.
Donna
Caunce O’Hara
9 years ago
Hi Stephen,
Thanks for the positive review. I am delighted to hear you find the efficiency of the service you have received at Caunce O'Hara to be good. We have an in house Claims department, who are as efficient, and for any queries or claims enquiries at all we are just at the end of a phone.
Renewal notice arrived in good time and was easy to complete the online payment. Once renewed, certificates and supporting documents were available for download within days.
Stevie
Caunce O’Hara
9 years ago
Hi Nick,
Thank you for the great review. Pleased to hear you were able to renew easily online via our Caunce O'Hara website and you have received your documents.
Got passed around the office. Every time I phone they put me on hold first and play music. Too slow to respond. Didn't know that my agents had an agreed discount. Anytime you ask for a specific...
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Donna
Caunce O’Hara
9 years ago
Hi Archie,
Thanks for the review and I apologise that you have not experienced the high level of customer service we provide at Caunce O'Hara.
I understand your call went to renewals and they immediately transferred you to new business but, as you say, you hung up. We called straight back and then looked into a discount for you, and unfortunately you had hung up. I believe we then called again and explained we had to briefly place you on hold to get the information/transfer a call and I apologise you felt this was not dealt with as speedily as you would have liked.
I would be happy to discuss further if you would like.
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