Very simple to set up the insurance I needed. Great service
Stevie
Caunce O’Hara
9 years ago
Hi Graham,
Great to hear you found the insurance simple to set up and you are happy with the service you have received from us here at Caunce O'Hara. Thank you for leaving a review.
Stevie
Schemes Account Handler
Product reviews
Date of purchase: 18/08/2016
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Trusted Customer
9 years ago
N/A
Product reviews
Date of purchase: 24/08/2016
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Trusted Customer
9 years ago
We have been using Caunce O'Hara for more than 10 years and keep returning. They are always able to provide helpful service when we need them to provide quotations for our insurance needs.
Donna
Caunce O’Hara
9 years ago
Hi,
Thanks for leaving a review. Great to hear you have been a customer for a number of years and that the service over the years has been helpful and allowed you to keep returning as a satisfied customer.
This was a change of insurance cover requirement. The call was handled professionally, a revised premium given within a few seconds, and the revised policy schedule provided within a few minutes of...
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Donna
Caunce O’Hara
9 years ago
Hi Harry,
Thanks for leaving the review. I am absolutely delighted that the service you received when amending your file was professional and prompt. I will certainly provide the feedback to the member of staff you dealt with here.
Generally good although one particular problem was that we were specifically asked to provide original documents, which we did, when I asked for these to be returned as they formed part of our...
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Donna
Caunce O’Hara
9 years ago
Hi,
Thanks for your feedback on our claims service. I will certainly pass these comments over to our Claims Manager for her to assess and review.
No problems with renewing the policy. However big security issue - you retain debit card details - this must not be done \ there must be an option to ensure that it is not done.
I use Caunce O’Hara...
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Stevie
Caunce O’Hara
9 years ago
Hi Kim,
Thank you for your review. Please to hear you have renewed your policy with no issues. In relation to card details we do not hold full card details, our payment system is SagePay and this records details of all transactions, we can only see the last 4 digits of the card and nothing else.
Should you wish to discuss this further or have any further queries please don't hesitate to contact us on 03333 211 403.
Stevie
Schemes Account Handler
Product reviews
Date of purchase: 23/08/2016
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Trusted Customer
9 years ago
Excellent service
Lucy
Caunce O’Hara
9 years ago
Thank you for your review,
Glad to hear that the service you received was of a high standard.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
