Caterkwik Reviews

Thank you for taking the time to leave feedback for us, it's appreciated. We are striving to improve upon our delivery times, looking to courier items that are suited to that type of transportation to leave room and more time for our drivers to focus on delivering items safely that carry a higher risk of damage, in a quicker time frame than at present.

Thank you very much for the feedback! If there is anything you think we could improve upon, please do let us know.

Thank you, your kind words are much appreciated!

Thank you for the five stars :)

Thank you for leaving us a review, Susan. I am sorry to hear you had such a delay on the lead time of your order. Unfortunately we are not yet at the stage of displaying stock levels on our website, so that information is not on there. When your order is placed, it is then up to the person processing your order to make sure the customer knows of any delays etc. In this case, the supplier gave us a date for delivery and then changed it when the stock was delayed coming in. I have called them this morning and they have just arrived, so your boiler will be delivered to you tomorrow. We do hold stock here at Caterkwik - at current levels, 2.8 million pounds worth. Unfortunately we can't stock absolutely everything so there are some items that we buy directly from the supplier. We are working on integrating stock levels into our website which we are very much looking forward to and we hope this will improve upon our customers buying experience. Thanks, Kelly

Thanks for the lovely review, Penny! We hope you love your new water boiler.

That's great to hear. Thank you, Christine!

Thank you very much for the lovely feedback!

Thank you for the five star review, we're so glad your freezer was received promptly.

Thank you for your feedback. Firstly, I do apologise for the unfortunate circumstances surrounding your delivery; it is very unusual for so much to happen in a short space of time! I have sent your feedback on to both DPD and DX in the hope that they can investigate a little. We always like to improve our systems and service off the back of feedback received, so I will of course update you with what went wrong and what we are going to do about it. I will be in touch again soon. Thanks again, Kelly

Hi Richard, I just wanted to update you - DPD have come back to me to apologise and advise that 'the driver had marked the delivery off as: Unable to locate, directions required, as he believed the postcode: SO169NY to be incorrect. Investigating this further I can see that the postcode provided was correct. I am so sorry about this.' They have raised a complaint directly with the depot involved and they will take action. They are going to raise me a credit for the delivery charge associated with this carriage, and once I know the credit amount I will credit you for it & refund. I shall let you know once this is done. Unfortunately DX weren't as forthcoming and replied to say that you called them directly and arrange the collection and that they can't confirm the condition of the box on collection from us. Thank you