Easy ordered on line delivered by DPD. Intalled and working outflow seems slow compared to our previous CaterBrew but hope this will improve with use.
Steve
Caterkwik
2 years ago
Thank you for the great review, glad you liked the packaging!
Product reviews
Steve
Caterkwik
2 years ago
Thank you, please do get in touch if you have any trouble.
Date of purchase: 06/02/2024
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John Wain
Feefo Verified
2 years ago
What John Wain said about Caterkwik:
After Sales very bad.
Still waiting for answer to problem
Steve
Caterkwik
2 years ago
Thank you for the feedback, I'm sorry that you were not happy with the experience this time. I can see a replacement part was delivered to you for the part that was damaged. As per my colleague, we would like to apologise for the damage to this item and for any inconvenience caused.
Product reviews
Steve
Caterkwik
2 years ago
Apologies, John - I believe my colleague Charlotte was waiting for some pictures. Her email address is charlotte.fay@caterkwik.co.uk - I can see a replacement part was delivered for the damaged one.
Delivery was very quick but unit was delivered with a flat battery which powered the temperature gauge.
A few weeks later the fan broke. A replacement was delivery but was damaged in transit. Still...
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Steve
Caterkwik
2 years ago
Thank you for your feedback. I have had a look into this, and I understand that you had a damaged part, and they sent you a replacement - and now a refund in in progress as agreed. Apologies that you have not had the best experience this time. We have been liaising with our supplier over this and it is unusual for this to happen.
Poor service. I needed items on a specific date for an event we were running. These items were absolutely essential for the successful running of this event and I was assured they would turn up at...
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Steve
Caterkwik
2 years ago
I do apologise for the bad experience you have had on this occasion. We placed the order with our supplier and had no reason to believe there would be a delay. They delayed it by a couple of days for which we do sincerely apologise and hope that this did not impact your event.
Product reviews
Steve
Caterkwik
2 years ago
Thank you
Steve
Caterkwik
2 years ago
Thank you
Date of purchase: 01/02/2024
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Trusted Customer
Feefo Verified
2 years ago
Can’t fault the service, product turned up very quickly and the delivery driver couldn't have been more helpful
Steve
Caterkwik
2 years ago
Thank you for the great feedback!
Date of purchase: 31/01/2024
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Graham Bailey
Feefo Verified
2 years ago
What Graham Bailey said about Caterkwik:
All communications were polite and effective - inc regular updates
Delivery service (via courior) was punctual and polite
Caterkwick wqas chosen because of choice of product / sizes available and...
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Steve
Caterkwik
2 years ago
Thank you for the fab feedback, Graham! Glad you liked our communications. :)
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.