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Cooks Professional Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-cooks-professional | Feefo

Displaying all 5,361 reviews

Trusted Customer

10 days ago

Date of purchase: 14/08/2025

We had a problem with me not receiving emails from customer service when the product was damaged in transit. But once we spoke, customer service was great and rectified it immediately.

Emily

Cooks Professional

5 days ago

Thank you for sharing your experience. We’re really sorry again for the issue with our emails not reaching you when your product was damaged in transit. We’re glad we were able to resolve things quickly once we spoke, and it’s lovely to hear you were happy with the service provided.

Product reviews

Trusted Customer

10 days ago

Date of purchase: 14/08/2025

Very good product

My order should have arrived on Saturday (next day) but didn't arrive until Monday. Apart from that thr service was fine.

Emily

Cooks Professional

7 days ago

We’re so sorry that our courier, Amazon Shipping, didn’t deliver your order on time with our promised next day delivery. We completely understand how disappointing that must have been. As an apology, we’ve applied a £5 refund to your order. Thank you for your patience and for letting us know.

Product reviews

Trusted Customer

11 days ago

Date of purchase: 07/08/2025

Fantastic ice cream

Ordering and delivery was so simple and efficient

Emily

Cooks Professional

5 days ago

Thank you for your feedback! We’re delighted to hear that ordering and delivery were simple and efficient for you. It’s great to know your experience went smoothly, and we appreciate you taking the time to share it.

Product reviews

Trusted Customer

11 days ago

Date of purchase: 13/08/2025

Can only say great things about the product

Very prompt efficient service

Emily

Cooks Professional

5 days ago

Thank you so much for your 5-star review! We’re delighted to hear you were happy with our efficient service. Your feedback means a lot to us, and we look forward to serving you again soon.

Product reviews

tony

Bristol

11 days ago

Date of purchase: 13/08/2025

What tony said about Cooks Professional:

best bread bin beatings others for the quality and price

bought on line and directly from Cooks receiving the bread bin quickly and well packed

Emily

Cooks Professional

5 days ago

Thank you for your feedback! We’re delighted to hear that your bread bin arrived quickly and well packed. We really appreciate you taking the time to share your experience.

Product reviews

Trusted Customer

11 days ago

Date of purchase: 13/08/2025

there was no instruction on how to use the product I am not empress

it was ok

Product reviews

Paul Glazebrook

Ipswich

12 days ago

Date of purchase: 12/08/2025

What Paul Glazebrook said about Cooks Professional:

Coffee machine baskets.

Service was fine.

Emily

Cooks Professional

11 days ago

Thank you for your review and for rating our service 4 stars. We’re glad to hear that your experience went smoothly, and we’ll continue working hard to make it even better next time.

Product reviews

Rosie Palgrave-Moore

Norwich

12 days ago

Date of purchase: 12/08/2025

What Rosie Palgrave-Moore said about Cooks Professional:

Cream cast iron pan set

The products were delivered quickly, great service.

Emily

Cooks Professional

11 days ago

Thank you for your kind review! We’re so glad your cream cast iron pan set arrived quickly and that you’re happy with the service. Wishing you lots of enjoyment cooking with them!

Product reviews

Helen Bradley

13 days ago

Date of purchase: 11/08/2025

What Helen Bradley said about Cooks Professional:

Great compostable wash-up sponges, highly recommended

Great service, fast delivery.

Emily

Cooks Professional

11 days ago

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with the compostable wash-up sponges and that your order arrived quickly. Your recommendation means a lot to us, and we look forward to serving you again soon!

Product reviews

David larkey

Liverpool

14 days ago

Date of purchase: 10/08/2025

What David larkey said about Cooks Professional:

Had a problem with an air-fryer I had bought, the element would not work, got in touch with the sales dept, they sent me another one, but that one did not work either, contacted sales again and they...

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Sam

Cooks Professional

14 days ago

Thank you, for your kind feedback. We’re sorry to hear you experienced an issue with your air fryer, but we’re so pleased our team were able to get this sorted quickly for you. We’ll be sure to pass on your comments to our customer services team – they’ll be delighted to know they left a positive impression.

Product reviews

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About Cooks Professional

At Cooks Professional we love everything to do with food, whether it be the preparation, the cooking, or the most enjoyable part – eating food. Our aim is to present you with the latest kitchen must-haves making the time spent in your kitchen more enjoyable.

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hello@cooksprofessional.co.uk

Dolbedwyn, Newchurch, Kington, Herefordshire, HR5 3QQ, United Kingdom

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Cooks Professional Reviews

Luxury Jersey Dairy Ice Cream MixMore reviews of this product (3)View product websiteDelicious! Highly recommend. Machine is great too.

Cooks Professional 7L Stand Mixer | Teal / CopperMore reviews of this product (3)View product websiteWorks exactly as expected. Lovely colour. Very happy with this!

Luxury Jersey Dairy Ice Cream MixMore reviews of this product (3)View product websiteExcellent and so easy to use

Cooks Professional Electric Raclette Grill with Non Stick Metal Plate | 8 PersonMore reviews of this product (1)View product websiteGreat grill, have used them for over 14 years

Cooks Professional Bread Bin | Grey / SilverMore reviews of this product (1)View product websiteIt keeps bread/buns/cakes, fresher and longer without going moldy much better than the crockery bin we had before

Cooks Professional 6 Tier Food DehydratorMore reviews of this product (1)View product websitenot what I expected

Cooks Professional Retro Espresso Machine | Filter Basket Twin Pack | 1 and 2 Cup FilterMore reviews of this product (1)View product websiteFast delivery,baskets not the same as the original ones with machine,but work ok.

Cooks Professional Set of 3 Cast Iron Casserole | 20cm, 26cm and 28cm | Off WhiteMore reviews of this product (1)View product websiteFabulous products, very happy with the quality.

Cooks Professional Eco Sponge Scourers | Multi PackMore reviews of this product (2)View product websiteExcellent compostable wash-up sponges that last for weeks and weeks without degrading.

Rotisserie Air Fryer with Full Accessories PackMore reviews of this product (80)View product websiteThey are a very good machine to have, this latest one was my third purchase, had a little problem but Cooks sorted it out in the end..

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