How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

A quality jewellers.

The definition of a quality jeweller, My Internet order was followed by a courtesy call to confirm O would be home to receive it and my watch arrived on time and well packaged, highly recommended.

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are glad we were able to make your purchase so easy and we hope you will enjoy wearing your watch. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 05/11/2020

0

YC

Yvette Heyward-Chaplin

Feefo Verified

5 years ago

What Yvette Heyward-Chaplin said about Burrells:

A Totally Low Key Experience (that's a good thing!)

The transaction went through efficiently and promptly. Everything was very low key, which is how online shopping should be. Applause, applause!!!

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we hope you will continue to enjoy wearing your Nightmare Before Christmas charm. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 05/11/2020

0

Trusted Customer

Feefo Verified

5 years ago

Easy Pandora purchase

Great Service, easy to use and delivered very promptly. Came with a Pandora gift bag which was nice as it was a present!

Sarah

Burrells

5 years ago

Thankyou for your lovely feedback, we are pleased we were able to get the order out to you quickly and we hope the recipient will continue to enjoy wearing it. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 04/11/2020

0

Trusted Customer

Feefo Verified

5 years ago

Didn’t purchase as didn’t have correct size and couldn’t deliver in timescale needed

Sarah

Burrells

5 years ago

We're sorry to hear we weren't able to fulfil your order on this occasion, or get it to you in time. Please accept our sincere apologies for the inconvenience. Kind Regards, Burrells Customer Relations

Date of purchase: 13/10/2020

0

Trusted Customer

Feefo Verified

5 years ago

Disappointed with service

Took my order and money then the next day cancelled my order because the item was apparently out of stock although still stating in stick on their website, highly dissapointing.

Sarah

Burrells

5 years ago

We apologise for the error of this sale. Unfortunately this product wasn't able to update on the web as quickly as it was selling, hence it still showing its availability. We're deeply sorry for any inconvenience this may've caused. Kind Regards, Burrells Customer Relations

Product reviews

Date of purchase: 02/11/2020

0

Trusted Customer

Feefo Verified

5 years ago

I was given correct information on the phone when I enquired about my potential purchase, the purchase was easy online and payment went through with no problem. My purchase was delivered 2 days...

Sarah

Burrells

5 years ago

Sorry to hear you weren't notified of the reason for your refund, you should have received an email explaining the situation. Thank you for your feedback regarding our shipment regulations, I'll pass this onto our web team to prevent future incidents. Kind Regards, Burrells Customer Relations

Date of purchase: 01/11/2020

0

JF

Janette Franklin

Feefo Verified

5 years ago

What Janette Franklin said about Burrells:

Roy

Very good service and prompt delivery, good quality, thanks

Sarah

Burrells

5 years ago

Thank you for your amazing feedback, we hope to see you again in the future. Kind Regards, Burrells Customer Relations

Product reviews

Date of purchase: 03/10/2020

0

Trusted Customer

Feefo Verified

5 years ago

Fast delivery, the good was as expected!

Sarah

Burrells

5 years ago

Thank you for your feedback, we're glad your item arrived to you quickly and as expected. Kind Regards, Burrells Customer Relations

Date of purchase: 30/10/2020

0

EC

Emily Clewlow

Feefo Verified

5 years ago

What Emily Clewlow said about Burrells:

Wrong item sent and I now have to pay for return not happy

Wrong item sent and I now have to pay for return. Not happy at all.

Sarah

Burrells

5 years ago

I am sorry to hear you have been sent the wrong item, I am emailing you a free returns label so you can return it with no payment to yourself. On receipt of it we will send the correct item. Please accept our apologies for the inconvenience. Regards Sarah Burrells Customer Service Manager

EC

Emily Clewlow

5 years ago

Hello where have you sent the return label? I can’t see it on my email. Please can you send to emilyclewlow@live.co.uk please Thanks

Sarah

Burrells

5 years ago

Sorry to hear it hasn't come through to you successfully. I've just sent you your returns label to your requested email address, apologies for the delay. Kind Regards, Antonia Burrells Customer Relations

Date of purchase: 28/10/2020

0

Burrells Reviews

Breitling Super Avenger II 48 Steel Volcano Black A1337111/BC28/154S/A20S.1More reviews of this product (1)View product websiteThis was offered for a significant discount on the RRP and is a beautiful timepiece.

Pandora Disney Nightmare Before Christmas Double Dangle Charm 799148C01More reviews of this product (2)View product websiteI love Nightmare Before Christmas (big Tim Burton fan) and this was a perfect way to discreetly wear it!

Pandora Heart Highlights Pendant Charm 787247NLCMXMore reviews of this product (3)View product websiteGorgeous charm, the recipient love it! Very pretty and nicer in real life than on the images!

Olivia Burton White Dial Rose Gold Tone & Mesh Strap OB16DE10More reviews of this product (1)View product websiteDidn't get the item so i can't comment.

Burrells 9ct Rose, Yellow & White Gold Knot Stud EarringsMore reviews of this product (3)View product websiteExactly what I needed as these were a replacement for lost earrings.

Pandora Disney Winnie the Pooh Hunny Pot Christmas Charm 798451C01More reviews of this product (3)View product websiteExcellent quality, thank you.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?