This was a purchase of a gift card which did not arrive until I had to start chasing it. Ordered 25/11, finally received 8/12/20. I phoned a customer services number and couldn't get through for...
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Sarah
Burrells
5 years ago
Apologies for the delays in getting your gift card, we are pleased to hear you wife was happy with it and we hope she has been able to get something she likes. Regards
Burrells Customer Service Team
Ordered a watch which was due to be delivered within 3-5 days. After 9 days I contacted them to find out when the watch was due to be delivered I was told it was out of stock and had been uploaded to...
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Sarah
Burrells
5 years ago
We're extremely sorry to hear on this occasion we weren't able to fulfil your order due to a web error. We fully understand your frustration and want to apologise for the inconvenience this has caused, please be assured we've taken your feedback on board to improve our service for the future.
Kind Regards,
Burrells Customer Service
Product reviews
Date of purchase: 24/11/2020
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Trusted Customer
Feefo Verified
5 years ago
Excellant service. Website easy to follow and product came well wrapped and in good time.
Sarah
Burrells
5 years ago
Thank you for your feedback, we've pleased to hear you enjoyed our site and service.
Many thanks,
Burrells Customer Relations
Having felt with Burrell once before and found them exellentt.I ordered some jewelry for Christmas and they more than pastt my expectations once again.From ordering to delivery everything went so...
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Sarah
Burrells
5 years ago
We're pleased to hear your ordering experience with us was an easy one! We hope to see you again in the future.
Many thanks,
Burrells Customer Relations
Very good price for the watch, staff very helpful and friendly. Quick to respond to messages and emails.
Sarah
Burrells
5 years ago
Thank you for your kind feedback, Malcolm! We're pleased to hear you were satisfied with our products and service.
Kind Regards,
Burrells Customer Relations
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.