Item was available on their website - a few days later I had an email to say it was out of stock.
Very disappointed thee website doesn't have real time availability.
Sarah
Burrells
5 years ago
Good Evening,
Please accept our apologies for the cancellation of your order. We do everything we can to keep the stock system as up to date as possible. We are looking into ways we can improve.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 10/11/2020
0
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Trusted Customer
Feefo Verified
5 years ago
They offered a free bracelet when spending over £100. Never received it. I emailed and that was ignored
Sarah
Burrells
5 years ago
Good Evening,
Please accept our apologies, we didn't receive your email, or we would have rectified this quickly.
Unfortunately you didn't add the free bangle to your bag, which is why it wasn't sent.
I will email you privately regarding this matter and we can sort it out for you.
Regards
Sarah
Burrells Customer Service Manager
Date of purchase: 05/12/2020
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Trusted Customer
Feefo Verified
5 years ago
Fast and efficient
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are glad to hear we were able to get your order out quickly. We hope you will enjoy wearing your Pandora Me selection of charms.
Regards
Burrells Customer Service
Thankyou for your positive feedback, we are pleased we were able to get your order out to you quickly. We hope you will enjoy wearing your Pandora ring. Regards
Burrells Customer Service
I have never shopped with Burrells before but i def would again, Pandora didn’t have what i wanted in stock, Burrells did, and i got a first class service, kept in the loop all the way, very fast and...
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Sarah
Burrells
5 years ago
Thankyou for your lovely, positive feedback. We are pleased you were able to find what you were looking for with us. We hope you will enjoy wearing your Pandora earrings. Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 11/11/2020
0
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Trusted Customer
Feefo Verified
5 years ago
Fast service. Thank you.
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased we were able to get your order out to you promptly. We hope you will enjoy wearing your Pandora purchase. Regards
Burrells Customer Service Team
I wanted to purchase a TAG Heuer watch for my partners 30th birthday and Burrells couldn’t have been more helpful. I had mislaid my bank card but you could pay by bank transfer so I went ahead and...
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Sarah
Burrells
5 years ago
Thankyou for your lovely and positive comments. We were more than happy to keep your order for you while you waited for your new card. We hope your partner has a lovely birthday and enjoys their new watch. Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 04/12/2020
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EB
Emma Broady
Feefo Verified
5 years ago
What Emma Broady said about Burrells:
Excellent service and quick delivery, very happy with the product I received, would definitely use again.
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are glad we were able to get your order out to you quickly. We hope you will enjoy wearing your Pandora purchase. Regards
Burrells Customer Service
Product reviews
Date of purchase: 04/12/2020
0
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Trusted Customer
Feefo Verified
5 years ago
I ordered and paid for the item but was then told the following day that it was out of stock, so just really to improve on updating the website, however I did get the refund as soon as they advised...
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Sarah
Burrells
5 years ago
Please accept our apologies for not being able we to fulfill your order, we are working on making sure the website is kept constantly updated. Regards
Burrells Customer Service
Excellent service, I had a problem ordering, they identified this and did everything possible to help me.
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are glad to hear we were able to help with the order process. We hope you will enjoy wearing your watch. Regards
Burrells Customer Service
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.