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Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

Fantastic service would definitely recommend them. The packaging was excellent and didn't wait long for delivery

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased we were able to get your order to you quickly. We hope your niece continues to enjoy wearing her Pandora charm. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 01/12/2020

1

Trusted Customer

Feefo Verified

5 years ago

Would recommend

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are pleased to hear we got your order out to you quickly. We hope you will enjoy your Pandora purchase. Regards Burrells Customer Service Team

Date of purchase: 01/12/2020

1

JK

Joanne Knight

Feefo Verified

5 years ago

What Joanne Knight said about Burrells:

excellent service

Sarah

Burrells

5 years ago

Thankyou for your feedback, we hope you will enjoy your Pandora purchase. Regards Burrells Customer Service

Date of purchase: 22/12/2020

1

SJ

Susan Jardine

Feefo Verified

purley

5 years ago

What Susan Jardine said about Burrells:

branch service second to none, online service disappointing as it allowed me to input second discount but then had to make additional payment when collecting advising that this was a glitch

Sarah

Burrells

5 years ago

Good Evening, Please accept our apologies for this, we are very sorry that this technical fault happened. Unfortunately we were unable to offer the item at the double discounted reduction. We hope you are pleased with your Tag watch. Regards Burrells Customer Service Team

Date of purchase: 21/12/2020

0

Trusted Customer

Feefo Verified

5 years ago

Would recomend

The charm I ordered, came quickly, it was just as the picture showed it, it was cheaper than others I had seen, I was very pleased and would recommend Burrells

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased we were able to offer a quick, price competitive service. We hope you will enjoy wearing your Pandora charm. Regards Burrells Customer Service

Product reviews

Date of purchase: 20/12/2020

0

LA

Lamiah Abbasi

Feefo Verified

5 years ago

What Lamiah Abbasi said about Burrells:

Fake Pandora charms

The charm arrived way later than delivery date. I had doubts about how it looked so took it to Pandora store they said it’s a fake. That’s why I returned it. Very disappointing!

Sarah

Burrells

5 years ago

Good Afternoon, I am sorry to hear you were unhappy with your purchase. I can assure you Burrells are an Official Pandora Retailer and we don't sell fake items. I can see from the tracking information that unfortunately, it took a little longer than we would expect, due to some delays in the Royal Mail system. Can I ask you to return it to us at your earliest convenience and we will look into what the problem is. Kind Regards Sarah Burrells Customer Service Manager

Product reviews

Date of purchase: 30/11/2020

1

Trusted Customer

Feefo Verified

5 years ago

Ordered the product and was so pleased when it came. All in the box and bags from Pandora. Communication was great. Would defiantly use again.

Sarah

Burrells

5 years ago

Thankyou for your lovely positive feedback, we are pleased we were able to offer a good service. We hope your sister will continue to enjoy her Pandora gift. Regards Burrells Customer Service

Product reviews

Date of purchase: 30/11/2020

0

Trusted Customer

Feefo Verified

5 years ago

I had a problem with the charm that I ordered. When I received it it was damaged. However, when I contacted Burrells the customer service was excellent. I returned the charm and another was sent...

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are sorry the original charm was faulty, but we are pleased we were able to exchange it for you. We hope you continue to enjoy your Pandora charm. Regards Burrells Customer Service

Date of purchase: 30/11/2020

0

Trusted Customer

Feefo Verified

5 years ago

Right at second attempt

I finally got my pre-christnas order fulfilled post-christmas due to a manual handling error. This however did not remove the disappointment on Christmas Day

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are sorry we were unable to get it to you in time, but pleased to hear you received it and the recipient was happy with their gift. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 21/12/2020

0

CH

Chloe

Feefo Verified

Essex

5 years ago

What Chloe said about Burrells:

Perfect

Quick shipping and great product. Would definitely shop again and recommend to others.

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased to hear you were happy with the service provided and hope you will enjoy your Pandora purchase. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 21/12/2020

0

Burrells Reviews

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Who can leave a Feefo review?

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