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Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

Great Team to deal with ( Winchester Store )

Friendly and helpful in every way. Following an online order, I received a call back from the Winchester branch within 5 minutes. A couple of hours later I collected the item in store on Christmas...

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, I will pass your comments on to Paul and our Winchester Team. We hope you will continue to enjoy your Bremont. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 24/12/2020

0

LJ

Louise Jenkins

Feefo Verified

5 years ago

What Louise Jenkins said about Burrells:

Rubbish

Rubbish never received I thought I was getting a bargain and they cancelled the sale

Sarah

Burrells

5 years ago

We are sorry we were unable to fulfill your order on this occasion, we try to let our customers know as soon as possible when we can't send an order. Please accept our apologies for any inconvenience or disappointment caused. Regards Burrells Customer Service

Product reviews

Date of purchase: 24/12/2020

0

LM

Laura M

Feefo Verified

Solihull

5 years ago

What Laura M said about Burrells:

Poor customer service

I have shopped with Burrells many times in the past and also with Swag before they changed names to Burrells but on this occasion my experience was unfortunately negative. I placed an order just...

Sarah

Burrells

5 years ago

We are very sorry we had to cancel your order on this occasion, this was due to an error on our system. We try to let our customers know as soon as possible if this is the case and refund immediately. Please accept our apologies for the inconvenience and disappointment caused. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 24/12/2020

0

ND

Nathan Darlington

Feefo Verified

5 years ago

What Nathan Darlington said about Burrells:

Disgusting customer service

Disgusting customer service, ordered a product and they cancelled it as, it was a gift for a birthday, will never shop here again

Sarah

Burrells

5 years ago

We are very sorry we were unable to fulfill your order, we did try to let you know as soon as possible that we were going to be unable to send it to you and offer our sincere apologies for any inconvenience or disappointment caused. Regards Burrells Customer Service

Product reviews

Date of purchase: 24/12/2020

0

Trusted Customer

Feefo Verified

5 years ago

cant fault the service, even had a phone call to confirm delivery address.

Sarah

Burrells

5 years ago

We are so pleased you were happy with your watch and the service provided. Thankyou for recommending us to your friends. We look forward to welcoming you and your friends in the future. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 23/12/2020

0

EB

Erin O brien

Feefo Verified

5 years ago

What Erin O brien said about Burrells:

Very disappointed

I ordered a bracelet for Christmas along with another something. From there, days later I received a email saying it wasn’t coming and I was getting a refund. I was very disappointed as I then was in...

Sarah

Burrells

5 years ago

We are very sorry we were not able to fulfill your order, we try as hard as we can to keep our stock levels up to date. Unfortunately occasionally this is not the case and we are unable to fulfill orders. In these circumstances we try and let the customer know as soon as possible and refund immediately. Please accept our apologies for any inconvenience or disappointment caused. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 30/11/2020

0

LC

Laura Cassidy

Feefo Verified

5 years ago

What Laura Cassidy said about Burrells:

Fast delivery

Super fast delivery came within 12 hours just before Christmas eve

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are very pleased we were able to get your order to you quickly in time for Christmas. We hope the recipient is very happy with their Pandora ring. Regards Burrells Customer Service Team

Date of purchase: 23/12/2020

0

Trusted Customer

Feefo Verified

5 years ago

Fast delivery and great customer service

My Burrell’s experience was excellent. I would definitely recommend!

Sarah

Burrells

5 years ago

Thankyou for your lovely feedback, we are so pleased you experienced a fast service with good customer service. We hope you will enjoy your Pandora charm selection. Regards Burrells Customer Service

Date of purchase: 23/12/2020

0

LS

Lindsey Smith

Feefo Verified

Pontefract

5 years ago

What Lindsey Smith said about Burrells:

Fast & efficient service

Very fast and efficient, I would histopathology to buy from them again. I didn't pat for express delivery but the item still arrived the next day, in time for Christmas too so they were life...

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased to hear we were able to get your order out to you quickly and meet your Christmas deadline. We hope the recipient was very happy with their Pandora earrings. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 23/12/2020

0

Trusted Customer

Feefo Verified

5 years ago

Excellent service.

Excellent service

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are glad to hear we provided a positive service. We hope you are very happy with your Pandora purchase. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 02/12/2020

0

Burrells Reviews

Bremont ALT1-ZT Black Dial & Brown Leather Strap 43mm ALT1-ZT/51More reviews of this product (1)View product websiteProbably my fav of the Bremont range, excellent timepiece with a modern view on a classic pilot GMT. It's a big watch with some great detail features.

Pandora Openwork Flower Heart Mummy Charm 798892C00More reviews of this product (4)View product websiteRubbish never recieived they cancelled the sale

Pandora Infinite Love Stud Earrings 290695CZMore reviews of this product (10)View product websiteOrder was cancelled so cant comment

Pandora Best Mother Charm 791882More reviews of this product (3)View product websiteOrder was cancelled so cant comment

Pandora Openwork Flower Heart Mummy Charm 798892C00More reviews of this product (4)View product websiteOrder was cancelled so cant comment

Pandora Regal Hearts Stud Earrings 297693More reviews of this product (3)View product websiteOrder was cancelled so cant comment

Pandora Openwork Flower Heart Mummy Charm 798892C00More reviews of this product (4)View product websiteDisgusting customer service, order got cancelled without a proper reason,

Longines The Longines Heritage Military 1938 Watch 43mm L28264532More reviews of this product (1)View product websiteFANTASTIC PIECE FOR THE PRICE

Pandora Logo Heart Ring 197379More reviews of this product (1)View product websiteNever received it so very disappointed

Pandora Moments Harry Potter, Golden Snitch Clasp Bangle 598619C00More reviews of this product (2)View product websiteNever received it so more than disappointed

Pandora Rose Sparkling Love Knot Stud Earrings 280696CZMore reviews of this product (1)View product websiteLovely earrings at a good price from Burrells

Pandora Letter J Charm 797464More reviews of this product (2)View product websiteNice! Exactly as described

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