How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

Speedy delivery. Beautifully packaged. Items as described.

Sarah

Burrells

5 years ago

Thankyou for your lovely, positive feedback. We are pleased to hear you are happy with your Pandora items, we hope you will enjoy wearing them. Regards Burrells Customer Service

Product reviews

Date of purchase: 01/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Better packaging

Sarah

Burrells

5 years ago

We are sorry to hear that the packaging wasn't what was expected. All Pandora sale items are sent in a paper pouch with tissue paper and bag as explained on our website. We hope you were happy with your charm selection. Regards Burrells Customer Service

Product reviews

Date of purchase: 01/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

has not arrived

I'm sure the charms I purchased are amazing but I still hwvnr received my order and its been 2 weeks

Sarah

Burrells

5 years ago

We are so sorry your order took so long to arrive, we sent it out as quickly as we were able to. Unfortunately Royal Mail were experiencing major delays in the lea up and just after Christmas which delayed your order by so long. We can see it has now been received and we hope you are happy with your Pandora selection. We hope the delay didn't cause too much disappointment. Regards Burrells Customer Service Team

Date of purchase: 01/01/2021

0

RS

Richard Silvester

Feefo Verified

5 years ago

What Richard Silvester said about Burrells:

pandora

top service great product super fast

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we hope you will enjoy wearing your Pandora item. Regards Burrells Customer Service

Date of purchase: 01/01/2021

0

MA

Maureen Auther

Feefo Verified

5 years ago

What Maureen Auther said about Burrells:

Easy to order, paid for first class delivery and was here within a couple of days. Would definitely order from them again

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we hope you are happy with your Pandora items. We look forward to welcoming you back in the future. Regards Burrells Customer Service

Product reviews

Date of purchase: 01/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Excellent service and communication. Thankyou

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we hope you will enjoy wearing your Pandora bracelet. Regards Burrells Customer Service

Product reviews

Date of purchase: 01/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Reasonable price and speedy delivery

Sarah

Burrells

5 years ago

Thankyou for your feedback, we hope you will enjoy wearing your Pandora charm. Regards Burrells Customer Service

Product reviews

Date of purchase: 31/12/2020

0

HB

Heather Borland

Feefo Verified

5 years ago

What Heather Borland said about Burrells:

Perfect!

Excellent service. Fast delivery, items well packaged and gift box and bag supplied free if charge . The queen bee charm for my granddaughter was perfect! She adores it.

Sarah

Burrells

5 years ago

Thankyou for your lovely feedback, we are so pleased we were able to deliver your order quickly and well presented. We hope your granddaughter will continue to enjoy wearing her charms. Regards Burrells Customer Service

Product reviews

Date of purchase: 10/12/2020

0

CL

Claire Littlewood

Feefo Verified

5 years ago

What Claire Littlewood said about Burrells:

Brilliant customer service

I ordered a Pandora charm the first week of December but it never arrived on the stated delivery date and there was no tracking information. A quick chat later and a new one was dispatched first...

Burrells Reviews

Pandora Reflexions Rose Sleek Star Clip Charm 787544More reviews of this product (1)View product websiteLovely charm for my bracelet

Pandora Part Of My Heart Charm 787235CFPMore reviews of this product (3)View product websiteGorgeous charm for my bracelet

Pandora Blooming Heart Charm 796264CZMore reviews of this product (6)View product websiteIt was OK. Just missed the 'wow' factor

Pandora Disney Mickey & Minnie Vintage Car Charm 797174More reviews of this product (1)View product websitePandora charm exactly as I would expect, granddaughter loved it

Pandora Disney Cinderella Midnight Pumpkin Charm 799197C00More reviews of this product (1)View product websiteSame as previous charm, excellent

Pandora Moments Butterfly Clasp Bracelet 597929CZMore reviews of this product (1)View product websiteBeautiful bracelet. Great packaging with box and gift bag.

Pandora Disney Mrs. Potts & Chip Charm 792141ENMXMore reviews of this product (18)View product websiteGenuine charm, fair priced, birthday gift

Pandora Moments Moon & Stars Open Bangle 599120C01More reviews of this product (3)View product websiteThis was a free gift but wad the usual pandora quality abd csne wuth gift box and bag. Very pleased

Pandora Moments Family Tree Heart Clasp Snake Chain Bracelet 598827C01More reviews of this product (4)View product websiteA Christmas gift for my daughter she loved it. Arrived quickly, well packaged and with gift box and bag. Very pleased

Pandora Sparkling Queen Bee Pendant 398840C01More reviews of this product (3)View product websiteBesutiful pandora charm bought formy grandaughter. She loved it.

Pandora Auntie Love Heart Charm 798261CZMore reviews of this product (3)View product websiteBeautiful item and came with the official Pandora box and bag

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?